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Job Locations US-MO-Kansas City
Posted Date 1 day ago(4/16/2021 1:22 PM)
SMG is looking to add a creative-minded, self-motivated, and detail-driven Communications Specialist to our growing marketing team. This role will support a variety of responsibilities, including B2B marketing communications, new business development, and digital asset management. The Communications Specialist reports to the Communications Manager and will work with the creative team to execute an ever-evolving digital content strategy.     If you’re a top-tier writer with a penchant for balancing diverse, deadline-driven assignments and the ability to convey complex information in a clear, succinct manner—this is the role for you. To apply, please submit your resume and a writing sample that best demonstrates your creative and/or business writing abilities.   SMG inspires experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.   What you’ll do:   Marketing communications: Contribute your creative streak to help us evolve SMG’s brand voice and content strategy; you’ll write, edit, and help us ideate blog posts, case studies, newsletters, landing pages, website + email copy, digital content, and event communications New business development: Use your organizational skills and collaborative spirit to partner with a team of sales professionals dedicated to growing our base of Fortune 500 clients; you’ll work with multiple departments to help craft winning proposals and RFP responses, often consisting of up to 100 pages of custom content and complex information Digital asset management: Proactively own, manage, and update a rapidly growing library of content, ranging from client-facing collateral to an internal database of RFP responses and employee bios; you’ll work across multiple content management systems to ensure all content and critical SMG information is well-organized and up-to-date   What you’ll need to succeed: - A minimum of a bachelor’s degree in journalism, communications, English, or related field - 3+ years of experience in marketing, communications, or related field - Exemplary verbal and written communication skills - Extensive experience with Microsoft Office and a strong working knowledge of Adobe InDesign - Strong multi-tasking skills + strict attention to detail - Ability to obtain + apply new knowledge/skills continuously - Experience with digital file management, version control, + content archiving - Familiarity with AP Style, Chicago Style   Why you want to work here: Visit us at smg.com/culture to learn more about SMG and what it’s like to work here.
Job ID
2021-1769
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 weeks ago(4/5/2021 1:04 PM)
We're looking for a UX Designer to join our team at SMG. As a UX Designer, you'll join our upbeat team as a pioneer for innovation: fostering new ideas, driving business success, and collaborating with key stakeholders across Product and Engineering to create solutions that improve experiences for our clients and their customers.   At SMG, we love to solve hard problems together. We are fast learners and curious team members who ask great questions. We embrace a learning culture, where hard-work, creative thinking, and initiative are valued and rewarded. Our team members are obsessed with creating innovative, client-centric technology together, while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create great products as a team.   We utilize industry best practices and design standards to define and implement user interfaces. The candidate we are looking for is passionate about designing products that users love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.   Reporting Relationships: Reports to the Product UX Manager as a part of the larger Product Development team.   Your day to day work: - Creates prototypes to assist in user research leveraging high-fidelity techniques and design tools to achieve user goals - Establishes interaction patterns, behaviors, usability and visual requirements, ensuring solutions are useful, usable, consistent, and engaging - Builds, implements and extends consistent patterns within an established design system - Advocates to meet user needs across diverse stakeholders with a balance between innovation and feasibility - Conducts visual design quality assurance and user acceptance testing - Promotes accessibility standards that apply to design solutions - Collaborates with internal and external users to understand user requirements - Conducts user research to identify opportunities and improve experiences - Leverages user research and analytics data to inform design decisions - Optimizes a user-centric design approach involving rapid testing and iterations of design - Presents decisions and alternate solutions based on user research, web analytics, industry best practices, and business strategy - Serves as a UX consultative resource within the company - Performs other related duties as assigned Requirements: - Bachelor’s Degree or work equivalent experience required - 3+ years of UX experience - Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must - Basic HTML5, CSS3, and JavaScript skills are a plus - Experience working within an Agile environment  The highest performing individuals in this job demonstrate these behaviors: - Prioritizes Clients: Builds positive relationships with internal and external clients and co-creates mutually beneficial solutions - Pursues Learning: Seeks out new ideas, beliefs, and knowledge. Continually develops existing skills through development, feedback, curiosity and learning from others - Adapts Successfully: Changes work style or approach when necessary to achieve goals - Solves Problems: Assesses a situation with accuracy and arrives at a positive solution.  Considers a wide range of implications and their interdependencies when solving problems - Fosters Collaboration: Works with others to strengthen relationships and achieve goals You will be asked to provide portfolio samples upon invitation to interview that showcase your design process.
Job ID
2021-1764
Country
United States
Job Locations US-MO-Kansas City
Posted Date 3 weeks ago(3/30/2021 7:10 PM)
SMG (Service Management Group) is searching for a Technical Team Lead who manages, coaches, and participates in development on engineering teams within the Technology department.  This position will manage processes and procedures across teams including documentation and data verification controls.  In addition, you will execute and enforce consistent processes for new development and day-to-day operations, act as a senior technical mentor within the team, and develop and maintain agile plans, including resource assignments, risks, and issues.   SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.   At SMG, we love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.
Job ID
2021-1763
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(3/16/2021 6:11 PM)
ACCOUNT ANALYST, CLIENT INSIGHTS Who we want:   SMG is looking to add an organized, detail-oriented Account Analyst to our Client Insights team. This role is a critical member of the team that directly interacts with clients to implement and support customer experience measurement programs. You’ll have the opportunity to build great client relationships, gain research and consulting skills, and make a real impact on the customer experience for big-name brands around the world. If you have great relationship-building and analytical skills, are detail-oriented, can multi-task like a pro, and want to learn and grow—this is the role for you. Visit https://www.smg.com/careers/client-insights to learn more about the Client Insights team at SMG.
Job ID
2021-1762
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(3/16/2021 6:13 PM)
SMG is looking to add a Part time Client Support Specialist!   The Client Support Specialist – Client Ops is a support role to the Client Ops department.  The hours will be around 25-30 hours a week. The Client Support Specialist -Client Ops functions as a team to respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Work with a sense of urgency to resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to Client Insights account team or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. The role will work as part of a centralized support team to provide a single point of contact for client helpline support across all SMG clients and products.     The Client Ops departments job is to know what motivates and inspires consumers, help communicate insights, and develop relationships with our clients.  As great listeners and creative thinkers who never run away from a challenge, we are an extension of our client’s team, charged to help them improve customer loyalty and deliver results.  We thrive on finding the story in the data and producing meaningful insights presentations that will truly make an impact on our client’s business.
Job ID
2021-1761
Country
United States
Job Locations JP-Tokyo
Posted Date 1 month ago(3/12/2021 11:03 AM)
The Company: SMG (Service Management Group) is a leading global firm for CX (Customer Experience) and EX (Employee Experience) management. We are a catalyst for change, providing actionable customer and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services — making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. Established 30 years ago in the USA, SMG has maintained an excellent company culture with a fun and collaborative environment.   Visit www.smg.com/ja to learn more about SMG and what it’s like to work here.
Job ID
2021-1758
Country
Japan
Job Locations US-MO-Kansas City
Posted Date 1 month ago(3/12/2021 9:51 AM)
We are seeking a Survey Experience Specialist to serve as the technical expert on our Client Operations team. The Survey Experience Specialist leverages communication, analytical, technical, and problem-solving skills to help support the ongoing success of our projects.
Job ID
2021-1756
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(3/12/2021 9:29 AM)
SMG is looking to add a Marketing Specialist to collaborate across all marketing teams to support branded programs, conferences and events, content marketing, demand generation, earned media, influencer relations, market intelligence, product marketing, marketing operations, and sales enablement. Hunger for learning, passion for marketing, strong attention to detail, and project management skills are musts for this position. Success means driving and enabling marketing programs that generate marketing sourced and influenced revenue.   In this role, we need a self-motivated, curious, analytical, detail-oriented, collaborative, and high-energy professional that will thrive working as part of a team, provide critical support for revenue marketing programs, and improve overall marketing department productivity.   Visit https://www.smg.com/careers/marketing-sales to learn more about the Marketing and Sales teams at SMG.
Job ID
2021-1755
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(3/15/2021 11:47 AM)
Who we want: SMG is looking to add a VP of Sales, Financial Services. We are seeking a top-performing sales professional, responsible for proactively developing, implementing, and directing business development activities in the financial services vertical. This role will play an integral part in accelerating SMG’s growth by leading sales strategy, leveraging known networks, and initiating new client partnerships. You should be a fierce competitor, but also a team player who recognizes, encourages, and appreciates success in others.   SMG helps brands get smarter about their customers, patients, and employees to drive changes that boost loyalty and improve business performance. SMG combines technology and differentiated, strategic services to collect, analyze, and share feedback and behavioral data so it’s easier for brands to deliver and activate insights across their enterprise.   Visit https://www.smg.com/careers/marketing-sales to learn more about the Sales team at SMG.
Job ID
2021-1754
Country
United States
Job Locations UK-Hertfordshire-St. Albans
Posted Date 1 month ago(3/11/2021 4:09 PM)
St Albans (centre), with occasional possible travel within the UK to meet clients. Working hours: Monday – Friday, 8.30 – 17.30, although flexibility required. Reporting into Account Director, SMG UK     Background SMG (Service Management Group) drives customer loyalty for the world’s leading retailers. Working with over 150 key brands, SMG measures, analyses and provides actionable insight on customer and employee satisfaction that drives increased profit. Clients are given an unparalleled view of the customer experience such that direct links between service and sales can be clearly identified. This is achieved through customers completing carefully considered surveys after their experience, either online or over the phone. The candidate should be able to demonstrate excellent communication skills, both written and verbal, an attention to detail, ability to understand and interpret data, project management of day-to-day tasks. Experience working with the retail and/or restaurant sector would be an advantage but is not essential.   About this position: We are looking for an Account Executive who wants to learn and grow within our organization. They will be a critical member of our client services team & interact directly with clients to implement and support customer and employee experience management programmes. The ideal candidate is extremely organized, excels at time management and balancing multiple priorities, focuses on the details, and is able to build relationships with client contacts.
Job ID
2021-1753
Country
United Kingdom
Job Locations US-MO-Kansas City
Posted Date 5 days ago(4/12/2021 4:21 PM)
We are seeking an Implementation Manager to serve as the technical expert on our Client Operations team. The Implementation Manager leverages communication, analytical, technical, and problem-solving skills to help support the ongoing success of our projects.  
Job ID
2021-1751
Country
United States
Job Locations UK-Hertfordshire-St. Albans
Posted Date 2 months ago(2/18/2021 6:21 PM)
  SMG (Service Management Group) drives customer loyalty for the world’s leading retail and restaurant brands. By collecting and analysing customer feedback, SMG uses data to help clients understand and improve their customer experience, which, in turn, results in improved customer loyalty and additional revenue. Established nearly 30 years ago in the USA, the UK office is now in its 9th year and has enjoyed exceptional growth year on year. As a result, SMG is looking to grow the Client Insights team with the addition of a new Clustomer Insights Account Manager. Throughout its rapid growth, SMG has maintained an excellent company culture with a fun and collaborative environment. There are social events throughout the year, weekly fitness groups, and a well-stocked beer fridge for Friday afternoons!   The Customer Insights Account Manager role is extremely diverse and encompasses all aspects of the service that SMG delivers to clients. Responsible for project managing a portfolio of clients, Customer Insights Account Managers will be the main point of contact for all their projects and will be pivotal in the success of managing these relationships. As such, it is essential that applicants for this role have strong relationship building skills and the ability to manage both internal and external relationships with ease.    
Job ID
2021-1742
Country
United Kingdom
Job Locations US-MO-Kansas City
Posted Date 1 month ago(3/10/2021 5:04 PM)
  We are seeking a Implementation Specialist to serve as the technical expert on our Client Operations team. The Implementation Specialist reports to the Client Ops Team Lead, and is responsible for a combination of business analysis, project management and quality control. The Implementation Specialist leverages communication, analytical, technical, and problem-solving skills to help support the ongoing success of our projects.
Job ID
2021-1741
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 weeks ago(3/31/2021 3:18 PM)
SMG (Service Management Group) is looking for a Sr. Software Engineer (Front End)! This individual will be responsible for using tools, languages, and best practices to develop new product features and maintain year over year product functionality and enhancements. In this role, you will collaborate with Architects, Product Managers, and Software Engineers to deliver outstanding user-facing products.   At SMG, we love to solve hard problems together. We are fast learners and curious team members who ask great questions. Our technology team members embrace a learning culture, where hard-work, creative thinking, and initiative are valued and rewarded. Our team members are obsessed with creating innovative, client-centric technology together, while operating with the highest levels of integrity, humility, and respect for others. We take our work very seriously, have fun, and create great products as a team. SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.
Job ID
2021-1739
Country
United States
Job Locations US-MO-Kansas City
Posted Date 3 months ago(1/18/2021 1:13 PM)
Service Management Group (SMG) is a leader in providing customer and employee satisfaction and loyalty information to multiunit restaurant, retail, and service companies. We help many of the best known brands in the world understand their most valuable resources: their employees and customers.   The Associate Research Analyst plays an integral role in the insight we deliver. The Associate Research Analyst conducts statistical analysis, assesses findings, reports results with the goal of providing actionable information to SMG clients.
Job ID
2021-1734
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 weeks ago(3/31/2021 3:16 PM)
SMG is looking to add a Business Development Representative to play an integral part in accelerating SMG’s growth through pipeline creation for assigned industries, effective outbound prospecting, and a focus on generating qualified leads for sales discovery and conversion to pipeline. The role requires targeted research, call, email, and social outreach to identify and qualify buyers in multi-unit restaurant, retail, healthcare and other relevant industries.     Success means qualifying leads for sales discovery that convert to pipeline and advance to closed bookings for SMG. This role will be expected to leverage and benefit from a variety of integrated CRM tools, such as; LinkedIn Sales Navigator, ZoomInfo, Drift, 6Sence, Sales Accelerator and RFP360.   With this role, we need a self-motivated, driven, high-energy and polished professional that will inspire prospective buyers to engage in conversation with SMG. This role will also partner with senior sales leadership that have deep industry expertise to help coach and guide your sales development.   Visit https://www.smg.com/careers/marketing-sales to learn more about the Sales and Marketing teams at SMG.   What you can expect in this role: Lead qualification: Initiate the sales process through outbound prospecting and lead-qualification against minimum industry requirements. Have daily activity responsibility against individual lead pre-qualification and discovery meeting setting goals.   Lead research: Obtain business intelligence on target organizations utilizing various methods that include cold calling, warm lead follow-up and various research methods including third party data providers. Develop an understanding of the lead's company structure, buyers, pain points, key buying influences, program needs and timing, competitor incumbents and more.   Industry knowledge: Apply a curious mindset to learn about SMG’s products, solutions, key messaging and positioning, value propositions and more. Conduct research and collaborate internally to develop an understanding of market trends, buyer habits, relevant stats and industry success stories. Demonstrate confidence in your knowledge of SMG solutions in all communications with prospective buyers.   Systems and process: Leverage CRM with supporting details of qualified leads to clearly communicate client profile, buyers and current needs and timing. Route pre-qualified leads to Sales to review for acceptance and advancement to Discovery. Schedule discovery meetings for sales-approved leads, handing off to Sales for opportunity development and closure. Follow all related CRM lead routing, lead lifecycle and lead conversion processes. Maintain data integrity in the CRM through ongoing data cleanup, management and enrichment.   Want to know more about what SMG does + how this position plays a part? Check out this video: https://vimeo.com/236463914   What you’ll need to succeed: - 4-year degree in marketing, business or related field - 3-5 years of business development, call center or direct marketing experience, preferably at a technology company, with proven ability to deliver consistently strong and measurable results - Accountability for sourcing pipeline and bookings (not just leads) - Experience working in inside sales or a sales-facing role - Full sales cycle experience complete with recycled and reconstituted opportunity nurturing - Strong and professional phone presence with willingness to make dozens of calls a day - Experience with CRM and marketing automation systems to generate, capture, nurture, track and report on leads, conversions and ROI - Proficient in Microsoft Office product suite Personal Attributes: - Excellent spoken and written communication skills as well as presentation skills - A customer-centric mindset (internal and external customers) - A collaborative team player - Strong analytical and critical thinking skills - Strong listening, probing and influence skills - Sense of urgency to complete assigned tasks against deadlines and goals - Self-motivated, hardworking and committed to your own success - Detail-oriented with strong attention to follow-through - Confident, creative, curious and high energy - Truthful with accountability to mistakes or lagging performance - Excellent time management skills - Intellectual curiosity and ambition - Desire to build advanced sales skills Why you want to work here: Visit us at smg.com/culture to learn more about SMG and what it’s like to work here.  
Job ID
2021-1732
Country
United States
Job Locations US-MO-Kansas City
Posted Date 7 months ago(9/11/2020 1:12 PM)
SMG   We want to bring better brand experiences to every customer and employee on earth. And that takes a team of curious, creative, hard-working people who are passionate about exploring new challenges and solving problems. If you hate feeling stagnant, SMG is the place to keep you moving. We’re growing faster than ever—and we’d love to take you with us.   When brands want to know if they’re delivering on customer expectations—they talk to us. We love data. And we love making our clients—and their customers—happy. SMG builds technology that helps brands collect customer feedback—so they can deliver better customer and employee experiences. Our data and insights help our clients make changes that drive customer loyalty and revenue growth. We partner with over 450 retail, restaurant, and service industry brands throughout the world to help them build and sustain programs that make listening to their customers easy.
Job ID
2020-1704
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(3/17/2021 4:15 PM)
ACCOUNT MANAGER, CLIENT INSIGHTS   Who we want: SMG is looking to add a dynamic, outgoing, and creative Account Manager to our Client Insights team. This role is the main contact for clients who rely on us to help them deliver exceptional experiences that drive customer loyalty and revenue growth. You’ll coordinate and manage multiple projects, build and deliver insights presentations, ensure projects are executed smoothly, establish our team as a true business partner rather than a vendor, and solve problems with data. Clients will trust you to learn the ins and outs of every aspect of their business so they can learn how best to serve their customers.   If you’re a skilled presenter, have great relationship-building and analytical skills, are detail-oriented, love finding stories in complex sets of data, and want to deliver real business-changing results to brands around the world—this is the role for you.   Visit https://www.smg.com/careers/client-insights to learn more about the Client Insights team at SMG.
Job ID
2020-1694
Country
United States

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