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Job Locations US-MO-Kansas City
Posted Date 8 hours ago(9/28/2021 1:05 PM)
Who is SMG? When brands want to know if they’re delivering on customer + employee expectations, they talk to us. SMG helps organizations act on feedback to drive loyalty and improve their business. That’s because our unique software with a service (SwaS) approach sets us apart from the software as a service (SaaS) model offered by most experience management companies. Our clients don’t just get powerful platform technology that measures experience feedback—they get ongoing, full-service support through SMG’s differentiated professional services. That’s where you come in!   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Overview of the role: As Account Manager, you’ll be the main contact for some of the biggest restaurant, retail, and service brands in the world—and you’ll get the opportunity to make them even better. In addition to coordinating and managing their experience management programs, you’ll build and deliver insights presentations, ensure projects are executed smoothly, and establish SMG as a true business partner. Clients will trust you to learn the ins and outs of every aspect of their program so they know how to best serve their customers and employees.   If you’re a skilled presenter, have great relationship-building and analytical skills, love finding stories in complex sets of data, and want to deliver real business-changing results—this is the role for you.
Job ID
2021-1866
Country
United States
Job Locations US-MO-Kansas City
Posted Date 8 hours ago(9/28/2021 12:38 PM)
Who is SMG? When brands want to know if they’re delivering on customer + employee expectations, they talk to us. SMG helps organizations act on feedback to drive loyalty and improve their business. That’s because our unique software with a service (SwaS) approach sets us apart from the software as a service (SaaS) model offered by most experience management companies. Our clients don’t just get powerful platform technology that measures experience feedback—they get ongoing, full-service support through SMG’s differentiated professional services. That’s where you come in!   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Who we want: SMG is looking to add an organized, detail-oriented Account Analyst to our Client Insights team. This role is a critical member of the team that directly interacts with clients to implement and support customer experience measurement programs. You’ll have the opportunity to build great client relationships, gain research and consulting skills, and make a real impact on the customer experience for big-name brands around the world. If you have great relationship-building and analytical skills, are detail-oriented, can multi-task like a pro, and want to learn and grow—this is the role for you.   Visit https://www.smg.com/careers/client-insights to learn more about the Client Insights team at SMG.
Job ID
2021-1865
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 days ago(9/26/2021 3:13 PM)
SMG is an active, fun, growing company in the east Crossroads district of downtown. The receptionist is the “face of the company” and functions as a concierge of the organization.This will be a part-time (20–25 hours per week) job-share position with some flexibility in scheduling days between you and the other receptionist. This position will require working from the office 2 -3 days per week. An ideal candidate must have excellent interpersonal skills, work independently, have strong attention to detail with the ability to prioritize and efficiently manage multiple assignments, and present themselves professionally.  We will use the skills you bring to the job.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    We invite you to apply for this position and join our team at SMG!
Job ID
2021-1863
Country
United States
Job Locations US-MO-Kansas City
Posted Date 6 days ago(9/22/2021 3:38 PM)
SMG – Service Management Group is looking for a Data Science Intern for summer 2022!   As a summer intern on our Data Science team, you’ll see code you write go live every week, analyzing and acting on data received from hundreds of thousands of consumers. Through this opportunity, Big Data philosophies and software will be applied to integrate these data feeds and support more efficient and effective business decision-making.  Successful applicants can expect to work closely with a mentor to apply a variety of machine learning and data science methods, including deep learning & natural language processing, to real-world business problems.   Here at SMG, we are more than just an experience management software platform; we aim to inspire experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback.    SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Responsibilities - Work with a mentor on the data science team to complete an applied machine learning project Qualifications - Ideal candidates will be working toward a BS or an MS degree in Computer Science, Electrical Engineering, or related science/engineering field. - Knowledge of data structures, algorithms, and statistics - Experience with Python and SQL - Familiarity with data science and machine learning concepts - Experience with Python data science & machine learning libraries such as Scikit-learn, PyTorch, Pandas, and Numpy is preferred.
Job ID
2021-1862
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 week ago(9/21/2021 9:40 AM)
Service Management Group (SMG) is seeking an Associate Product Manager to manage the product lifecycle of SMG’s solutions, ranging from new product development to increasing the profitability of existing solutions. In order to be successful in this role, the ideal candidate will demonstrate a unique blend of leadership, creativity, business judgment, industry knowledge, and execution-oriented thinking.     The candidate we are looking for is passionate about building products that clients love.  You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    This position reports to the Director of Product Management.   SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.  
Job ID
2021-1861
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 week ago(9/20/2021 4:55 PM)
SMG – Service Management Group is hiring a Strategic Operations Reporting Analyst!   The Strategic Operations Reporting Analyst will collaborate  with department stakeholders – sales, marketing, client services, operations - to create and automate reports and dashboards to inform business decisions and support strategic goals.  This individual will also respond to questions and additional reporting requests on an ad hoc basis and ensure a consistent, neutral approach in how we look at the data.   SMG inspires experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Responsibilities: - Create new and maintain existing Power BI & Dynamics 365 reports, dashboards & visualizations - Integrate data from multiple sources in Power BI (primarily Dynamics 365) - Complete ad-hoc reporting requests - Analyze and consult on KPIs and other performance metrics - Ensure data integrity - Identify and implement reporting automation and process improvements  Qualifications: - Bachelor’s degree in analytics, business administration, or related field - 1-year experience working with MS Power BI – data integration, reporting & visualization - Reporting & analysis role - Experience working with a CRM - ideally MS Dynamics - Experience working with stakeholders across departments - Experience communicating with c-level executives Personal Attributes: - Passion for data, analytics & technology - Ability to work in a fast paced, agile environment – shifting priorities as needed - Comfortable fielding and prioritizing multiple competing requests - Comfortable independently developing new visualizations, reports and/or dashboards - Attention to detail - Process improvement mindset - Clear and concise verbal and written communication skills - Operates with the utmost confidentiality
Job ID
2021-1860
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 week ago(9/20/2021 9:26 AM)
SMG (Service Management Group) is looking for a Software Engineer (Front End)! This individual will be responsible for using tools, languages, and best practices to develop new product features and maintain year over year product functionality and enhancements. In this role, you will collaborate with Architects, Product Managers, and Software Engineers to deliver outstanding user-facing products.   At SMG, we love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.   Here at SMG, we are more than just an experience management software platform; we aim to inspire experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback.    SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Responsibilities: - Designs, develops and maintains user-facing software components. - Creates and maintains documentation of design approaches to ensure efficient and reusable front-end systems that drive complex web applications. - Creates and maintains documentation on internal architecture of the system. - Participates in technical design and code reviews for all new enhancements and maintenance work delivered. - Understands business and functional requirements and produces technical specifications and product requirements. - Assess work required and provide formal estimates of effort to satisfy requirements. - Follow and work with senior software engineers to enforce coding standards based on best practices in development. - Creates, maintains and executes unit tests - Maintains and improves current knowledge on the latest technologies relevant to the role regarding algorithms, language, design methodology, third-party development tools, application platforms, hardware compatibility and operating systems. - Sharing of knowledge through mentoring relationships with other team members. - Perform other related duties as assigned. Qualifications: - Bachelor’s degree in Computer Science, Information Technology, or related field, or the equivalent through a combination of education and work experience. - 2-5 years’ relevant professional experience - Understanding of modern JavaScript libraries including Angular or similar. - Experience and understanding of C# - Experience in client server and web environments, relational database technology, and development of interface software. - Strong understanding of modern web application architecture and interactivity flows. - Capable of working closely with product and user experience teams to design and develop functional, intuitive interfaces. - Experience implementing front-end layout and user interfaces. - Capable of evaluating and improving performance, scalability, and consistency across user-facing applications. - Capable of interfacing with RESTful APIs - Ability to write automated unit tests based on modern design patterns. - Effective oral, written and interpersonal communication skills. - Demonstrated and effective time management, organizational, prioritization, and planning skills. - Demonstrated decision making, analytical and problem-solving skills. Ability to develop creative solutions to assigned projects. - Ability to work in a team environment with limited supervision  
Job ID
2021-1859
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 week ago(9/20/2021 9:13 AM)
SMG (Service Management Group) is looking for a Senior Software Engineer (Front End)! This individual will be responsible for using tools, languages, and best practices to develop new product features and maintain year over year product functionality and enhancements. In this role, you will collaborate with Architects, Product Managers, and Software Engineers to deliver outstanding user-facing products.   At SMG, we love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.   Here at SMG, we are more than just an experience management software platform; we aim to inspire experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback.    SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Responsibilities: - Designs, develops and maintains user-facing software components. - Creates and maintains documentation of design approaches to ensure efficient and reusable front-end systems that drive complex web applications. - Creates and maintains documentation on internal architecture of the system. - Participates in technical design and code reviews for all new enhancements and maintenance work delivered. - Understands business and functional requirements and produces technical specifications and product requirements. - Assess work required and provide formal estimates of effort to satisfy requirements. - Follow and work with senior software engineers to enforce coding standards based on best practices in development. - Creates, maintains and executes unit tests - Maintains and improves current knowledge on the latest technologies relevant to the role regarding algorithms, language, design methodology, third-party development tools, application platforms, hardware compatibility and operating systems. - Sharing of knowledge through mentoring relationships with other team members. - Perform other related duties as assigned. Qualifications: - Bachelor’s degree in Computer Science, Information Technology, or related field, or the equivalent through a combination of education and work experience. - 5+ years’ relevant professional experience - Understanding of modern JavaScript libraries including Angular or similar. - Experience and understanding of C# - Experience in client server and web environments, relational database technology, and development of interface software. - Strong understanding of modern web application architecture and interactivity flows. - Capable of working closely with product and user experience teams to design and develop functional, intuitive interfaces. - Experience implementing front-end layout and user interfaces. - Capable of evaluating and improving performance, scalability, and consistency across user-facing applications. - Capable of interfacing with RESTful APIs - Ability to write automated unit tests based on modern design patterns. - Effective oral, written and interpersonal communication skills. - Demonstrated and effective time management, organizational, prioritization, and planning skills. - Demonstrated decision making, analytical and problem-solving skills. Ability to develop creative solutions to assigned projects. - Ability to work in a team environment with limited supervision  
Job ID
2021-1858
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 weeks ago(9/15/2021 3:49 PM)
SMG (Service Management Group) is looking for a Test Engineer! This individual will be responsible for the design, development, and maintenance of application software and automated tests used to validate the company’s software products and services.   SMG inspires experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback.     SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Responsibilities - Develop production-ready C# and Structured Query Language (SQL) code in Software as a Service (SaaS) environment. - Ability to create and maintain tests written in Selenium. - Write test plans, test cases, use cases, and test strategy documents in compliance with relevant organizational and industry standards. - Articulate software process improvement suggestions. Provide information, analysis and recommendations to support team efforts. - Construct complete and thorough manual test cases based on test design and thorough knowledge of the product and its environment. - Consistently ensure high quality, thorough manual test cases that fully exercise product functionality, but consume minimal resources. - Use test automation in place of manual testing as well as constructing and maintaining automated regression testing. - Execute end-to-end functional tests and utilize automated tests to exercise system. - Perform extensive data validation testing, writing complex database queries to validate database state and data consistency. - Offer direct input into the requirements documents, review and give feedback based on product knowledge and understanding of customer issues. Qualifications - One year of experience writing web-based software based on the Microsoft stack. - Hands-on white box testing experience. - One year of experience writing production-ready C# code, with clear understanding of code written by others. - One year of test automation experience writing automated tests and regression tests. - One year of experience writing complex SQL queries, update statements, and stored procedures, and experience with and proven understanding of Angular. Position also requires the following: - Understanding of software testing fundamentals including the concepts of both positive and negative testing. - Understanding of fundamentals of writing test harnesses on the Microsoft stack. - Ability to black box/gray box test. - Ability to perform risk analysis relating to defect fixes and other related program changes to assigned projects. - Knowledge of web-based application development, relational database technology, and development of interface software. - Effective oral, written and interpersonal communication skills. - Demonstrated and effective time management, organizational, prioritization, and planning skills. - Analytical and problem-solving skills. Ability to develop creative solutions to assigned projects. - Ability to work in a team environment with limited supervision. Preferred - Bachelor’s degree in Computer Science, Information Technology, or related field, or the equivalent through a combination of education and work experience. - Ability to determine whether a particular problem is caused by hardware, operating systems software, application programs, or network failures.
Job ID
2021-1856
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 weeks ago(9/14/2021 8:08 AM)
SMG is looking for an Associate Client Success Manager (ACSM).   The Associate Client Success Manager will establish and build customer relations to promote technology solution adoption, satisfaction, retention and loyalty. They will ensure customers are satisfied with the company’s products and services, provide high-level technical support and work to coordinate resolution to any customer requests and concerns. The ACSM will be engaged with supporting the client success team in ensuring quality, on-time implementation of experience management solutions.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.   
Job ID
2021-1852
Country
United States
Job Locations US-MO-Kansas City
Posted Date 3 weeks ago(9/7/2021 10:16 AM)
Service Management Group is looking for a passionate Technical Architect to join our technology team!   At SMG, we love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.   Here at SMG, we are more than just an experience management software platform; we aim to inspire experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback.    SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Your day to day work: - Engages in code reviews and engineering governance to ensure uniform implementation of coding standards and processes - Understands architectural best practices and applies them across a breadth of technologies to effectively resolve problems and roadblocks - Assists with the scaling and build out of existing infrastructure - Collaborates with cross-functional teams to create strategic, innovative software solutions - Designs the implementation of scalable, reusable, service-oriented frameworks - Designs and develops top level reference architectures and adapted solution architectures for new and existing products - Serves as a technical resource for engineering teams - Performs other related duties as assigned   Requirements: - Bachelor’s degree in Computer Science, Information Technology or equivalent work experience required - 5 + years’ experience in technology design, development, implementation, and support functions - Advanced knowledge of C#, Java, ASP.net, Angular, React frameworks. - Advanced mastery of data structures and algorithm development and analysis - Experience developing n-tier solutions utilizing object modeling or domain driven design - Experience with a diverse set of platforms and technologies, as well as, experience with structured methods and the software development life cycle. - Experience with multi-lingual, localized applications - Advanced experience within one or more technical domains such as development technologies or tools, programming languages, DBMS technologies, hardware platforms, operating systems, security, applications, or messaging   The highest performing individuals in this job demonstrate these behaviors: - Communicates Effectively: Leverages a broad range of communication styles to express a written or verbal message - Takes Initiative: Takes responsibility to get things done with minimal direction. Demonstrates resourcefulness and acts when necessary - Solves Problems: Assesses the situation with accuracy and arrives at a positive solution. Considers a wide range of implications and their impact when solving problems - Adapts Successfully: Changes work style or approach when necessary to achieve goals - Demonstrates Accountability: Takes responsibility for work, personal actions and follows through on commitments
Job ID
2021-1851
Country
United States
Job Locations US-MO-Kansas City
Posted Date 3 weeks ago(9/7/2021 11:07 AM)
We are seeking a Survey Experience Specialist to serve as the technical expert on our Client Operations team. The Survey Experience Specialist leverages communication, analytical, technical, and problem-solving skills to help support the ongoing success of our projects.     SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success. 
Job ID
2021-1850
Country
United States
Job Locations US-MO-Kansas City
Posted Date 5 days ago(9/23/2021 3:35 PM)
SMG   We want to bring better brand experiences to every customer and employee on earth. And that takes a team of curious, creative, hard-working people who are passionate about exploring new challenges and solving problems. If you hate feeling stagnant, SMG is the place to keep you moving. We’re growing faster than ever—and we’d love to take you with us.   When brands want to know if they’re delivering on customer expectations—they talk to us. We love data. And we love making our clients—and their customers—happy. SMG builds technology that helps brands collect customer feedback—so they can deliver better customer and employee experiences. Our data and insights help our clients make changes that drive customer loyalty and revenue growth. We partner with over 450 retail, restaurant, and service industry brands throughout the world to help them build and sustain programs that make listening to their customers easy.
Job ID
2021-1848
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 weeks ago(9/13/2021 8:44 AM)
SMG (Service Management Group) wants you as our Software Engineer Intern for Summer 2022! Under the guidance of a software engineer or senior engineer, the Software Engineer Intern will use tools, languages, coding standards and best practices to develop new product features and maintain year over year product functionality and enhancements.  You will create and execute unit tests and addresses defects.   SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise.   At SMG, we love to solve hard problems together. We are fast learners and curious team members who ask great questions. Our technologists embrace a learning culture, where hard-work, creative thinking, and initiative are valued and rewarded. Our team members are obsessed with creating innovative, client-centric technology together, while operating with the highest levels of integrity, humility, and respect for others. We take our work very seriously, have fun, and create great products as a team. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.  
Job ID
2021-1847
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(8/24/2021 11:07 AM)
SMG is hiring a Contract Specialist/Paralegal to join our talented team!   SMG inspires experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.   We believe in the human race and rights that extend without regard to race, color, age, gender identity, sexual orientation, creed or ability. SMG celebrates diversity and creates an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success. We embrace our collective differences and value how they enhance SMG’s ability to achieve its overall mission.    Your main duties will be to assist the legal team in the administration, organization, preparation, negotiation and review of non-disclosure agreements, Master Services Agreements, amendments, Statements of Work, Order Forms and renewals to support SMG clients, technology and marketing teams.   Duties and Responsibilities Day to day duties and responsibilities of the Contract Specialist/Paralegal include: - Preparing and reviewing contracts regarding SMG software and professional services - Supporting sales and technology teams in drafting and reviewing contracts and seeing contracts through to full execution, including managing electronic signature process - Escalating legal issues and legal notices to legal team for further evaluation or approval when appropriate - Managing the legal team’s needed input for RFP submissions to ensure timeliness and completion - Managing record keeping for all contract-related correspondence and documentation - Managing CRM database, and filing system and all requisite data entry - Managing vendor/subcontractor renewal and audit process to ensure compliance with internal policies. - Assisting in planning and implementing policies and procedures related to contract administration. Qualifications - Bachelor’s degree, associate’s degree or paralegal certificate with 2-3 years of work experience in contracts and legal drafting Competencies - Knowledge of legal requirements involved with contracts - Excellent verbal, written and interpersonal skills - Communicate professionally and effectively - Meticulous attention to detail, ability to stay organized when faced with tight timelines and competing priorities - Comfortable collaborating with all levels of a professional organization - A pragmatic customer-centric attitude, strong problem-solving skills and cooperative team focus - Flexibility to adapt to changing needs in real time - Experience with Microsoft Word required; experience with Microsoft CRM and DocuSign a plus
Job ID
2021-1843
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(8/18/2021 10:45 AM)
As a Human Resources Generalist, you will help others at SMG! Our HR team is passionate about the success of SMG and, more specifically, our people. In addition to traditional functions, our team works closely with all SMG departments on various cross-functional projects. Responsibilities span across internal strategy, coaching and development, compensation and benefits, employee relations, legal and regulatory, and community involvement.   We believe in the human race and rights that extend without regard to race, color, age, gender identity, sexual orientation, creed or ability. SMG celebrates diversity and creates an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success. We embrace our collective differences and value how they enhance SMG’s ability to achieve its overall mission.      SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise.     Duties and Responsibilities: - Assists with the development and implementation of strategic initiatives resulting in continuous improvement, enhanced employee engagement, improved working relationships, and positive business results. - Partners with leadership/management to interpret, define, communicate, and implement, various Human Resources policies, procedures, laws, standards, and government regulations. - Consults with line management providing Human Resources guidance (coaching, counseling, career development, performance improvement, and performance improvement plans). - Conducts exit interviews and analyzes data and makes recommendations to management team for continuous improvement. - Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions Education, Work Experience, Certification and/or Licensure: - Bachelors’ degree in Human Resources, business or related field required. - 3 to 5 years’ experience in human resources, including as a human resources business partner. - PHR/SPHR desired - International HR experience a plus  Knowledge, Skills and Abilities: - Strong interpersonal and consulting skills - Excellent verbal and written communication skills - Ability to interact with employees at all levels - Self -directed and motivated - Ability to handle confidential information with great sensitivity - High concentration on fine detail - Exceptional customer service skills - Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines - Knowledge of Human Resources core concepts such as career management, performance management, compensation, etc. - Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint,) - Proficient employment law compliance background including leave management, FMLA, ADA and Workers Compensation
Job ID
2021-1842
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 months ago(8/11/2021 2:25 PM)
Service Management Group is looking for a passionate Lead Data Engineer to continue our technology transformation!   SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise.     SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    At SMG, we love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.   Key Responsibilities:  - Lead a team of data engineers and collaborate with product managers, business stakeholders, infrastructure stakeholders, engineers, and IT managers to create strategic, innovative software solutions to create customer value from data - Serves as a mentor to employees performing data engineering, including coaching, guiding, and supporting performance - Develops and executes the organization’s overall data engineering strategy and supports organization-wide quality metrics - Assists software and data architect in identifying emerging trends associated with operational systems and promising new data engineering technologies - Provides documentation and ongoing training to the engineering teams to support implementation of designs - Designs and implements data engineering processes to effectively manipulate and store company data - Analyzes internal and external data sources for opportunities to drive optimization and improvement of company products and services - Implements and extends streaming data, E(L)TL, data cataloging, and reporting frameworks  - Support existing infrastructure and troubleshoot issues related to data - Ability to research and POC new data engineering related technologies Personal Attributes:  - Proactive, influential, results-oriented leader who is passionate about technology innovation and embraces an attitude of personal accountability - A strong personal value system which includes high personal integrity, humility, and respect for others is essential - A passion for mentorship, coaching, data engineering and data technologies  - Curious team-player with a desire to learn and embrace new technologies - Strong organizational, prioritization and project management skills  - Able to effectively communicate with engineering and leadership teams   - Must exude professionalism, and respect for others and be able to operate as a service-oriented team player who is trustworthy and committed to excellence  Required Experience & Qualifications:  - BS in Computer Sciences or equivalent experience  - 5+ years’ experience with C# - Experience with processing data into database systems crossing relational and non-relational such as MsSQL, Hive, MongoDB and Elasticsearch - Experience with batch and streaming data processing technologies/concepts such as Kafka and E(L)TL pipelines - Strong Written and Verbal Communication Skills  - Strong Problem-Solving Skills  Preferred: - Experience managing and coaching others  - Experience with Cloudera Hadoop HDFS and Nifi - Experience implementing AWS and Cloud Services solutions  - Experience with containerization and virtualization technologies such as Docker, Kubernetes, VMWare, OSI Model  - Understanding of dynamic data concepts - Experience with Spark and Spark Streaming 
Job ID
2021-1840
Country
United States
Job Locations US-MO-Kansas City
Posted Date 4 weeks ago(9/2/2021 10:42 AM)
SMG is seeking an Inbound Marketing Manager! We are looking for an experienced Inbound Marketing leader in the B2B Tech space with a passion for delivering high-performing inbound marketing campaigns. Reporting to the leader of Demand Generation, the Inbound Marketing Manager will collaborate on website strategy and performance, own inbound campaign design and execution, SEM, and paid search advertising. In addition, this individual will collaborate on content strategy and social media programs to ensure pipeline and revenue goals are met through our SEO and inbound efforts. This role is critical to our demand generation and overall marketing strategy to meet high growth demands and has autonomy to help shape a best-practice inbound engine. We desire a passionate, strategic thinker who has a proven track record of inbound success. Here at SMG, we are more than just an experience management software platform; we aim to inspire experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback.  SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Responsibilities: - Create, execute, and manage inbound marketing strategy for SEM/SEO, PPC, website CRO - Lead inbound reporting for SEM/SEO, PPC, social media - Grow SMG’s social presence and drive new customer acquisition and topline growth through LinkedIn Advertising - Create, execute, and optimize our paid search strategy - Build, lead, and execute Drift strategy - Support lead generation efforts for G2 and other review platforms - Partner with Content team to support a content calendar that is designed to attract a targeted audience through SEO efforts - Work with marketing operations to analyze website traffic, metrics and visitor behaviors to inform CRO tactics that increase inbound lead generation - Design and execute Content Syndication strategy, tactics and optimization efforts - Help to create and implement a podcast strategy with SMG thought leaders to help increase awareness and inbound lead generation Experience: - 5+ years of marketing experience, preferably in a digital marketing role - Degree in marketing, journalism, PR or other related field preferred - Knowledge of best practice inbound marketing strategies, trends, software, and resources - Advanced understanding of content strategies, SEO/SEM, paid search, and social ads - Must be comfortable with performance based KPI metrics and delivering inbound programs that meet revenue goals - Solid knowledge of website and marketing analytics tools such as Google Analytics, WordPress, SEMRush, Drift and others - Experience in driving results bycreating and optimizing paid search campaigns - Understanding of sales lifecycle and how marketing contributes to each stage, especially close-won revenue - Ability to collaborate with content team, marketing operations, global campaigns, consultants and more to drive strategy and results - Strong written and oral communication  - Exceptional attention to detail and highly organized - Data-driven and research-oriented - Thrives in an agile, fast-paced environment
Job ID
2021-1834
Country
United States
Job Locations UK-Hertfordshire-St. Albans
Posted Date 1 month ago(8/25/2021 7:18 AM)
St Albans (centre), with occasional possible travel within the UK to meet clients. Working hours: Monday – Friday, 8.30 – 17.30, although flexibility required. Reporting into Account Director, SMG UK     Background SMG (Service Management Group) drives customer loyalty for the world’s leading retailers. Working with over 150 key brands, SMG measures, analyses and provides actionable insight on customer and employee satisfaction that drives increased profit. Clients are given an unparalleled view of the customer experience such that direct links between service and sales can be clearly identified. This is achieved through customers completing carefully considered surveys after their experience, either online or over the phone. The candidate should be able to demonstrate excellent communication skills, both written and verbal, an attention to detail, ability to understand and interpret data, project management of day-to-day tasks. Experience working with the retail and/or restaurant sector would be an advantage but is not essential.   About this position: SMG has an exciting opportunity to gain experience in a leading research agency, working with big brands. SMG is looking to add a Client Support Specialist to play an integral part in transitioning to a new model of providing administration support to clients. You will help establish and implement new processes and define efficiencies to ensure high standards of client service are maintained.   The Client Insights department is responsible for understanding what motivates and inspires consumers, help communicate insights, and develop relationships with clients. Client Insights serves as an extension of our client’s team, charged to help them improve customer loyalty and deliver results.
Job ID
2021-1825
Country
United Kingdom
Job Locations US-MO-Kansas City
Posted Date 1 month ago(8/31/2021 5:57 PM)
Service Management Group is hiring a Director, Engineering! If you thrive in a collaborative environment, have a passion for leading and mentoring others, and want to make a meaningful impact in how technology provides value to clients, this is the role for you.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise.   At SMG, we love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.   Responsibilities: - Help lead the product engineering organization to deliver differentiated, high-quality software products while advancing the technology strategy of the company - Lead multiple teams of Software Engineers, Quality Assurance Engineers, and various support roles - Help to align technology strategies with business strategies, to ensure that business outcomes are achieved - Work closely with Product Management teams to help deliver product roadmaps, estimate development efforts, and create products to meet customer needs - Lead multiple technology teams to define and meet SLAs, KPIs, and deliver an excellent customer experience - Ensure that all legal, regulatory, and security processes are followed - Help to define goals, priorities, and achievements of key objectives of the Engineering organization - Define and manage key processes, organization structure, resource requirements, tool requirements, key performance metrics and management processes for each of the functional areas within their responsibility Qualifications: - Bachelor’s Degree (or higher) in Engineering, Computer Science, or other related scientific or technical discipline. - Minimum of 5 years job related experience in technology leadership roles - Strong understanding of the full SDLC and experience with formal SDLC Methodologies - Experience with commercial and open source product engineering in applicable domains the company does business in - Knowledge of platforms, products, and the government domain - Experience with cloud architectures and components   Personal Attributes: - Proactive, results-oriented leader who is passionate about technology innovation and embraces an attitude of personal accountability - A strong personal value system which includes high personal integrity, humility, and respect for others is essential - Exceptional work ethic and learner mentality: a person that derives energy from doing a good job - motivated to succeed and advance. - Must have excellent interpersonal skills - can rapidly connect with people - plus the ability to establish credibility among various external and internal constituencies, and a deep knowledge of the skills and practices necessary to inspire collaboration among diverse groups - Should possess initiative and creativity in achieving results within a competitive and complex industry - Must exude quality, professionalism, and respect for others and be able to operate as a service-oriented leader who is trustworthy and committed to excellence
Job ID
2021-1812
Country
United States

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