Job Listings


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 2

Job Locations US-MO-Kansas City
Posted Date 1 week ago(11/19/2021 8:38 AM)
SMG is looking for a Client Success Manager (CSM).   The Client Success Manager will establish and build customer relations to promote retention and loyalty. They will ensure customers are satisfied with the company’s products and services, provide high-level technical support and work to resolve any customer dissatisfactions. CSM will be engaged with implementation, outline, and guarantee compliance with key milestones, advise on program design, and provide best practices. They will connect customers with specific teams to address specific requests.
Job ID
2021-1889
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(10/27/2021 3:11 PM)
SMG (Service Management Group) wants you as our Database Engineer/DBA Intern for Summer 2022! Under the guidance of the Data Team, the Database Engineer Intern will use tools, languages, scripting standards and best practices to help ensure system availability, develop new product features, and maintain year over year product and system functionality and enhancements.  You will create and execute unit tests and addresses defects.   SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise.   At SMG, we love to solve hard problems together. We are fast learners and curious team members who ask great questions. Our technologists embrace a learning culture, where hard-work, creative thinking, and initiative are valued and rewarded. Our team members are obsessed with creating innovative, client-centric technology together, while operating with the highest levels of integrity, humility, and respect for others. We take our work very seriously, have fun, and create great products as a team. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.  Responsibilities - Ensures database systems maintain high level of availability and performance. - Monitors and analyzes database metrics for execution, performance and quality issues. - Designs, develops, and maintains database objects, scripts, and metric points. - Creates and maintains documentation of design approaches. - Creates and maintains documentation on internal architecture of the systems under guidance of Data Architecture. - Participates in technical design and object/code reviews for all new enhancements and maintenance work delivered. - Understands business and functional requirements and under guidance of Data Team to produce technical specifications and product requirements. - Creates, maintains and executes unit test and alpha test plans. - Maintains current knowledge on the latest technologies relevant to the role regarding database management, language, design methodology, third-party development tools, database platforms, hardware compatibility and operating systems. - Perform other related duties as assigned. Qualifications - Working towards a bachelor’s degree in Computer Science, Information Technology, or related field. - Knowledge of system analysis, design and database scripting. - Knowledge of relational database technology. - Effective oral, written and interpersonal communication skills. - Demonstrated and effective time management, organizational, prioritization, and planning skills. - Analytical and problem solving skills. Ability to develop creative solutions to assigned projects. - Ability to work in a team environment with limited supervision.
Job ID
2021-1885
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(10/25/2021 3:52 PM)
Service Management Group (SMG) is a leader in providing customer and employee satisfaction and loyalty information to multiunit restaurant, retail, and service companies. We help many of the best known brands in the world understand their most valuable resources: their employees and customers.   We are hiring a Research Analyst who plays an integral role in the insight we deliver. The Research Analyst conducts statistical analysis, assesses findings, reports results with the goal of providing actionable information to SMG clients.
Job ID
2021-1884
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(10/22/2021 2:17 PM)
SMG is looking to add an experienced, top-performing, Director, Sales!   We are seeking a top-performing sales professional, responsible for proactively developing, implementing, and directing new logo business development activities within known markets. This role will play an integral part in continuing and accelerating SMG’s growth by leading sales strategy, leveraging known networks, and initiating new client partnerships. You should be a fierce competitor, but also a team player who recognizes, encourages, and appreciates success in others.  If you are a hunter who thrives on selling unique technology, then this role is for you.   SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    What you’ll need to succeed: - Minimum of 5+ years of progressive sales experience will be critical for success; SaaS background or CX selling experience is a definite plus. - Record of accomplishment of achieving sales results and is proud of such accomplishments; able to verify historical performance. - Ability to nurture and develop new and existing client relationships - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems - Experience demonstrating technical capabilities via Web conference. - A successful history developing relationships with multiple customer points of contact (e.g., CEOs, CMOs, Operations Directors, etc.). Preference will be given to candidates who possess verifiable senior-level contacts - Lead the negotiation of favorable commercial terms with clients - Maintain the up to date and accurate recording of sales activities within the corporate CRM platform - Willingness to travel 20-25%. - Bachelor’s degree in business, marketing, or related discipline is required. Personal Attributes: - Proactive, results-oriented self-starter who is passionate about business development and sales and embraces an attitude of personal accountability. - A strong personal value system which includes high personal integrity, humility, and respect for others is essential. - Exceptional work ethic; a person who derives energy from doing a good job; motivated to succeed and advance. - Must have excellent interpersonal skills - can rapidly connect with people – plus the ability to establish credibility among various external and internal constituencies, and a deep knowledge of the skills and practices necessary to inspire collaboration among diverse groups.  - Superior written and verbal communication skills; superb stand-up and telephonic sales presentation abilities are required. - Should possess initiative and creativity in achieving sales results within a competitive and complex industry. - Must exude quality, professionalism, and respect for others and be able to operate as a service-oriented team player who is trustworthy and committed to excellence. - Must display a solid business acumen (e.g., a “quick study” with an outside-the-box mentality) that relies on good judgment and sound analysis. - Must possess strategic planning and execution abilities to enhance profitability, productivity, and efficiency. - Demonstrate experience building relationships at the senior executive level  
Job ID
2021-1883
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(10/18/2021 2:07 PM)
We are seeking a Survey Support Engineer in our Client Operations department to identify and define problems by extracting key information to understand issues. Proposes workable solutions to address the root cause of the problem.
Job ID
2021-1879
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(10/21/2021 9:04 AM)
SMG (Service Management Group) is looking for a Production Support Engineer! SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.   We love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.   Your day to day work: - Debug, support, and maintain software applications - Monitor system performance, health, and stability - Interact with internal and external customers - Resolve routine client issues and problems - Use and understand tools needed to diagnose, discover, and debug issues in both simple and complex production environments - Participate in root cause analysis meetings - Identify problems and implement solutions by partnering with the team or, at times, independently - Prepare extensive documentation when logging product issues - Evaluate engineering processes and provide recommendations to increase efficiency - Share ideas for product improvements Requirements: - 1-3 years experience supporting a production environment - Bachelor’s Degree in computer science or related field required - Experience with general coding languages (C#, HTML, Javascript) - Knowledge of programming best practices in software engineering - Experience with database applications such as SQL and Mongo DB  Successful individuals will need to: - Critically think through issues to identify and propose solutions - Display an appropriate level of urgency based on the severity of the issue - Communicate effectively to both technical and non-technical audience - Build positive relationships with internal clients
Job ID
2021-1877
Country
United States
Job Locations US-MO-Kansas City
Posted Date 3 weeks ago(11/11/2021 11:54 AM)
Who is SMG? When brands want to know if they’re delivering on customer + employee expectations, they talk to us. SMG helps organizations act on feedback to drive loyalty and improve their business. That’s because our unique software with a service (SwaS) approach sets us apart from the software as a service (SaaS) model offered by most experience management companies. Our clients don’t just get powerful platform technology that measures experience feedback—they get ongoing, full-service support through SMG’s differentiated professional services. That’s where you come in!   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Who we want: SMG is looking to add an organized, detail-oriented Account Analyst to our Client Insights team. This role is a critical member of the team that directly interacts with clients to implement and support customer experience measurement programs. You’ll have the opportunity to build great client relationships, gain research and consulting skills, and make a real impact on the customer experience for big-name brands around the world. If you have great relationship-building and analytical skills, are detail-oriented, can multi-task like a pro, and want to learn and grow—this is the role for you.   Visit https://www.smg.com/careers/client-insights to learn more about the Client Insights team at SMG.
Job ID
2021-1872
Country
United States
Job Locations UK-Hertfordshire-St. Albans
Posted Date 2 months ago(10/5/2021 8:14 AM)
Service Management Group (SMG) is a leader in providing customer and employee satisfaction and loyalty information to multiunit restaurant, retail, and service companies. We help many of the best known brands in the world understand their most valuable resources: their employees and customers.   We are hiring a Sr. Research Analyst who plays an integral role in the insight we deliver. The Sr. Research Analyst conducts statistical analysis, assesses findings, reports results with the goal of providing actionable information to SMG clients.
Job ID
2021-1870
Country
United Kingdom
Job Locations US-MO-Kansas City
Posted Date 2 months ago(9/28/2021 1:05 PM)
Who is SMG? When brands want to know if they’re delivering on customer + employee expectations, they talk to us. SMG helps organizations act on feedback to drive loyalty and improve their business. That’s because our unique software with a service (SwaS) approach sets us apart from the software as a service (SaaS) model offered by most experience management companies. Our clients don’t just get powerful platform technology that measures experience feedback—they get ongoing, full-service support through SMG’s differentiated professional services. That’s where you come in!   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Overview of the role: As Account Manager, you’ll be the main contact for some of the biggest restaurant, retail, and service brands in the world—and you’ll get the opportunity to make them even better. In addition to coordinating and managing their experience management programs, you’ll build and deliver insights presentations, ensure projects are executed smoothly, and establish SMG as a true business partner. Clients will trust you to learn the ins and outs of every aspect of their program so they know how to best serve their customers and employees.   If you’re a skilled presenter, have great relationship-building and analytical skills, love finding stories in complex sets of data, and want to deliver real business-changing results—this is the role for you.
Job ID
2021-1866
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 months ago(9/22/2021 3:38 PM)
SMG – Service Management Group is looking for a Data Science Intern for summer 2022!   As a summer intern on our Data Science team, you’ll see code you write go live every week, analyzing and acting on data received from hundreds of thousands of consumers. Through this opportunity, Big Data philosophies and software will be applied to integrate these data feeds and support more efficient and effective business decision-making.  Successful applicants can expect to work closely with a mentor to apply a variety of machine learning and data science methods, including deep learning & natural language processing, to real-world business problems.   Here at SMG, we are more than just an experience management software platform; we aim to inspire experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback.    SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Responsibilities - Work with a mentor on the data science team to complete an applied machine learning project Qualifications - Ideal candidates will be working toward a BS or an MS degree in Computer Science, Electrical Engineering, or related science/engineering field. - Knowledge of data structures, algorithms, and statistics - Experience with Python and SQL - Familiarity with data science and machine learning concepts - Experience with Python data science & machine learning libraries such as Scikit-learn, PyTorch, Pandas, and Numpy is preferred.
Job ID
2021-1862
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 months ago(9/21/2021 9:40 AM)
Service Management Group (SMG) is seeking an Associate Product Manager to manage the product lifecycle of SMG’s solutions, ranging from new product development to increasing the profitability of existing solutions. In order to be successful in this role, the ideal candidate will demonstrate a unique blend of leadership, creativity, business judgment, industry knowledge, and execution-oriented thinking.     The candidate we are looking for is passionate about building products that clients love.  You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    This position reports to the Director of Product Management.   SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.  
Job ID
2021-1861
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(10/22/2021 4:43 PM)
SMG – Service Management Group is hiring a Strategic Operations Reporting Analyst!   The Strategic Operations Reporting Analyst will collaborate  with department stakeholders – sales, marketing, client services, operations - to create and automate reports and dashboards to inform business decisions and support strategic goals.  This individual will also respond to questions and additional reporting requests on an ad hoc basis and ensure a consistent, neutral approach in how we look at the data.   SMG inspires experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Responsibilities: - Create new and maintain existing Power BI & Dynamics 365 reports, dashboards & visualizations - Integrate data from multiple sources in Power BI (primarily Dynamics 365) - Complete ad-hoc reporting requests - Analyze and consult on KPIs and other performance metrics - Ensure data integrity - Identify and implement reporting automation and process improvements  Qualifications: - Bachelor’s degree in analytics, business administration, or related field - 1-year experience working with MS Power BI – data integration, reporting & visualization - Reporting & analysis role - Experience working with a CRM - ideally MS Dynamics - Experience working with stakeholders across departments - Experience communicating with c-level executives Personal Attributes: - Passion for data, analytics & technology - Ability to work in a fast paced, agile environment – shifting priorities as needed - Comfortable fielding and prioritizing multiple competing requests - Comfortable independently developing new visualizations, reports and/or dashboards - Attention to detail - Process improvement mindset - Clear and concise verbal and written communication skills - Operates with the utmost confidentiality
Job ID
2021-1860
Country
United States
Job Locations US-MO-Kansas City
Posted Date 1 month ago(10/22/2021 4:43 PM)
SMG (Service Management Group) is looking for a Senior Software Engineer (Front End)! This individual will be responsible for using tools, languages, and best practices to develop new product features and maintain year over year product functionality and enhancements. In this role, you will collaborate with Architects, Product Managers, and Software Engineers to deliver outstanding user-facing products.   At SMG, we love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.   Here at SMG, we are more than just an experience management software platform; we aim to inspire experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback.    SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Responsibilities: - Designs, develops and maintains user-facing software components. - Creates and maintains documentation of design approaches to ensure efficient and reusable front-end systems that drive complex web applications. - Creates and maintains documentation on internal architecture of the system. - Participates in technical design and code reviews for all new enhancements and maintenance work delivered. - Understands business and functional requirements and produces technical specifications and product requirements. - Assess work required and provide formal estimates of effort to satisfy requirements. - Follow and work with senior software engineers to enforce coding standards based on best practices in development. - Creates, maintains and executes unit tests - Maintains and improves current knowledge on the latest technologies relevant to the role regarding algorithms, language, design methodology, third-party development tools, application platforms, hardware compatibility and operating systems. - Sharing of knowledge through mentoring relationships with other team members. - Perform other related duties as assigned. Qualifications: - Bachelor’s degree in Computer Science, Information Technology, or related field, or the equivalent through a combination of education and work experience. - 5+ years’ relevant professional experience - Understanding of modern JavaScript libraries including Angular or similar. - Experience and understanding of C# - Experience in client server and web environments, relational database technology, and development of interface software. - Strong understanding of modern web application architecture and interactivity flows. - Capable of working closely with product and user experience teams to design and develop functional, intuitive interfaces. - Experience implementing front-end layout and user interfaces. - Capable of evaluating and improving performance, scalability, and consistency across user-facing applications. - Capable of interfacing with RESTful APIs - Ability to write automated unit tests based on modern design patterns. - Effective oral, written and interpersonal communication skills. - Demonstrated and effective time management, organizational, prioritization, and planning skills. - Demonstrated decision making, analytical and problem-solving skills. Ability to develop creative solutions to assigned projects. - Ability to work in a team environment with limited supervision  
Job ID
2021-1858
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 months ago(9/15/2021 3:49 PM)
SMG (Service Management Group) is looking for an Associate Software Engineer!  SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    We love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.   Responsibilities: - Designs and builds tools and automation to optimize the testing and development process. - Articulate software process improvement suggestions. Provide information, analysis and recommendations to support team efforts. - Participates in technical design and code reviews for all new enhancements and maintenance work delivered - Understands foundational business and functional requirements and produces technical specifications and product requirements - Enforces foundational coding standards and best practices in development with significant guidance from senior software engineers - Maintains and improves current knowledge on the latest technologies relevant to the role regarding design methodology, third-party development tools, application platforms, hardware compatibility and operating systems - Creates, maintains, and executes unit and integration tests - Performs other duties as assigned   Qualifications - Bachelor’s Degree in Computer Science or related field required - 0-2 years’ experience in software development and database operations - Basic knowledge of general coding languages required (preferred experience in C#, Java or Python) - Basic knowledge of database applications such as SQL and Mongo DB required - Foundational knowledge of operating systems - Basic knowledge with enterprise design principles
Job ID
2021-1856
Country
United States
Job Locations US-MO-Kansas City
Posted Date 3 months ago(9/7/2021 10:16 AM)
Service Management Group is looking for a passionate Technical Architect to join our technology team!   At SMG, we love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.   Here at SMG, we are more than just an experience management software platform; we aim to inspire experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback.    SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Your day to day work: - Engages in code reviews and engineering governance to ensure uniform implementation of coding standards and processes - Understands architectural best practices and applies them across a breadth of technologies to effectively resolve problems and roadblocks - Assists with the scaling and build out of existing infrastructure - Collaborates with cross-functional teams to create strategic, innovative software solutions - Designs the implementation of scalable, reusable, service-oriented frameworks - Designs and develops top level reference architectures and adapted solution architectures for new and existing products - Serves as a technical resource for engineering teams - Performs other related duties as assigned   Requirements: - Bachelor’s degree in Computer Science, Information Technology or equivalent work experience required - 5 + years’ experience in technology design, development, implementation, and support functions - Advanced knowledge of C#, Java, ASP.net, Angular, React frameworks. - Advanced mastery of data structures and algorithm development and analysis - Experience developing n-tier solutions utilizing object modeling or domain driven design - Experience with a diverse set of platforms and technologies, as well as, experience with structured methods and the software development life cycle. - Experience with multi-lingual, localized applications - Advanced experience within one or more technical domains such as development technologies or tools, programming languages, DBMS technologies, hardware platforms, operating systems, security, applications, or messaging   The highest performing individuals in this job demonstrate these behaviors: - Communicates Effectively: Leverages a broad range of communication styles to express a written or verbal message - Takes Initiative: Takes responsibility to get things done with minimal direction. Demonstrates resourcefulness and acts when necessary - Solves Problems: Assesses the situation with accuracy and arrives at a positive solution. Considers a wide range of implications and their impact when solving problems - Adapts Successfully: Changes work style or approach when necessary to achieve goals - Demonstrates Accountability: Takes responsibility for work, personal actions and follows through on commitments
Job ID
2021-1851
Country
United States
Job Locations US-MO-Kansas City
Posted Date 3 months ago(9/13/2021 8:44 AM)
SMG (Service Management Group) wants you as our Software Engineer Intern for Summer 2022! Under the guidance of a software engineer or senior engineer, the Software Engineer Intern will use tools, languages, coding standards and best practices to develop new product features and maintain year over year product functionality and enhancements.  You will create and execute unit tests and addresses defects.   SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise.   At SMG, we love to solve hard problems together. We are fast learners and curious team members who ask great questions. Our technologists embrace a learning culture, where hard-work, creative thinking, and initiative are valued and rewarded. Our team members are obsessed with creating innovative, client-centric technology together, while operating with the highest levels of integrity, humility, and respect for others. We take our work very seriously, have fun, and create great products as a team. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.  
Job ID
2021-1847
Country
United States
Job Locations US-MO-Kansas City
Posted Date 3 months ago(8/24/2021 11:07 AM)
SMG is hiring a Contract Admininstrator to join our talented team!   SMG inspires experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.   We believe in the human race and rights that extend without regard to race, color, age, gender identity, sexual orientation, creed or ability. SMG celebrates diversity and creates an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success. We embrace our collective differences and value how they enhance SMG’s ability to achieve its overall mission.    Your main duties will be to assist the legal team in the administration, organization, preparation, negotiation and review of non-disclosure agreements, Master Services Agreements, amendments, Statements of Work, Order Forms and renewals to support SMG clients, technology and marketing teams.   Duties and Responsibilities Day to day duties and responsibilities of the Contract Administrator include: - Preparing and reviewing contracts regarding SMG software and professional services - Supporting sales and technology teams in drafting and reviewing contracts and seeing contracts through to full execution, including managing electronic signature process - Escalating legal issues and legal notices to legal team for further evaluation or approval when appropriate - Managing the legal team’s needed input for RFP submissions to ensure timeliness and completion - Managing record keeping for all contract-related correspondence and documentation - Managing CRM database, and filing system and all requisite data entry - Managing vendor/subcontractor renewal and audit process to ensure compliance with internal policies. - Assisting in planning and implementing policies and procedures related to contract administration. Qualifications - Bachelor’s degree, associate’s degree or paralegal certificate with 2-3 years of work experience in contracts and legal drafting Competencies - Knowledge of legal requirements involved with contracts - Excellent verbal, written and interpersonal skills - Communicate professionally and effectively - Meticulous attention to detail, ability to stay organized when faced with tight timelines and competing priorities - Comfortable collaborating with all levels of a professional organization - A pragmatic customer-centric attitude, strong problem-solving skills and cooperative team focus - Flexibility to adapt to changing needs in real time - Experience with Microsoft Word required; experience with Microsoft CRM and DocuSign a plus
Job ID
2021-1843
Country
United States
Job Locations US-MO-Kansas City
Posted Date 4 months ago(8/11/2021 2:25 PM)
Service Management Group is looking for a passionate Senior Data Engineer to continue our technology transformation! SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise.     SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    At SMG, we love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.   Key Responsibilities:  - Designs and implements data engineering processes to effectively manipulate and store company data - Analyzes internal and external data sources for opportunities to drive optimization and improvement of company products and services - Implements and extends streaming data, E(L)TL, data cataloging, and reporting frameworks  - Develops and executes the organization’s overall data engineering strategy and supports organization-wide quality metrics - Assists software and data architect in identifying emerging trends associated with operational systems and promising new data engineering technologies - Provides documentation and ongoing training to the engineering teams to support implementation of designs - Support existing infrastructure and troubleshoot issues related to data - Ability to research and POC new data engineering related technologies - Serves as a mentor to employees performing data engineering, including coaching, guiding, and supporting performance   Personal Attributes: - Pursues Learning: Actively seeks opportunities to enhance technical and professional skills   - Communicates Effectively: Leverages a broad range of communication styles to express a written or verbal message.  Flexes communication style based on diverse audience needs   - Mentors Others: Assists other teammates in developing specific skills and knowledge that enhances professional and personal growth   - Navigates Complexity: Works through intricate and sometimes conflicting information to make the best decision   - Fosters Collaboration: Works with others to strengthen relationships and achieves goals   Required Experience & Qualifications:  - BS in Computer Sciences or equivalent experience  - 5+ years’ experience with C#, Java, or Scala - Experience with processing data into database systems crossing relational and non-relational such as MsSQL, Hive, MongoDB and Elasticsearch - Experience with batch and streaming data processing technologies/concepts such as Kafka and E(L)TL pipelines - Strong Written and Verbal Communication Skills  - Strong Problem-Solving Skills 
Job ID
2021-1840
Country
United States
Job Locations US-MO-Kansas City
Posted Date 2 months ago(9/29/2021 10:55 AM)
Service Management Group is currently seeking a Sr. Database Administrator with a focus on data structures and platform automation to join our team!  This role is part of the Data team, focused on supporting production environments and development efforts through utilizing and learning SQL Server, MongoDB, Hadoop (Hive), Elasticsearch, and MySQL. This is a great opportunity to learn new technology, solve problems, and automate solutions to help drive business success!   SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise.   We love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.   Responsibilities - Reviews and understands data models and ensures those models are mapped effectively and efficiently into physical data models that take advantage of the characteristics of the specific database management system (DBMS). - Creates automated systems to manage and monitor the storage requirements for database. - Utilizes scripting, such as Bash and PowerShell, to automate the provisioning and maintenance of data platforms. - Creates automated systems to monitor database performance and resource utilization, and devises solutions to enhance the performance and capacity of the systems. - Collaborates with application programmers on the effective use of database languages; advises on troubleshooting, exception processing needs, and other data management issues. - Creates automated systems to monitor and manage database security, backups, logs, and journals. Installs, maintains, and upgrades database software. Restores and/or recovers data as required. - Mentors other database administrators and development teams on database best practices. - Serves as the primary or backup on-call DBA for assigned projects and provides on-call support as needed. - Provides SQL tuning and performance statistics feedback to development teams. - Improves current DBMS knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. - Perform other related duties as assigned. Qualifications Required Skills and Attributes: - Bachelor’s degree in Computer Science, Information Technology, or related field, or the equivalent through a combination of education and work experience. - 7+ years’ DBA experience with Relational Database Management Systems (Microsoft SQL Server) including database implementation, tuning, troubleshooting and maintenance. - Strong desire for learning and growing database skills - 4 years’ experience automating data systems and platforms (DataOps). - Experience in high transactional volume 1TB+ environments. - Understanding of Non-Relational data technology and toolsets. - Demonstrated mastery of SQL in a development and development support setting. - 3 years’ experience with ETL toolsets, preferably SSIS. - Effective oral, written and interpersonal communication skills.   Desired Skills and Attributes: - Master’s degree in Computer Science, Information Technology, or related field. - 7+ years’ experience with Microsoft SQL Server DBMS products - 4-6 years’ prior experience as an application developer creating applications which utilize a relational database management system. - 4-6 years’ experience with logical and physical design, business analysis, and security procedures. - 4-6 years’ experience with an industry standard operating systems (UNIX, MS Window, Linux). - 1+ year experience with Elasticsearch, MongoDB, and/or Hadoop ecosystems. - 2+ years' Data Warehousing experience and packaged business intelligence tools. - 1+ Experience with SSAS. - Experience in clustered database environments.
Job ID
2021-1810
Country
United States
Job Locations UK-Hertfordshire-St. Albans
Posted Date 5 months ago(6/22/2021 9:31 AM)
  SMG (Service Management Group) drives customer loyalty for the world’s leading retail and restaurant brands. By collecting and analysing customer feedback, SMG uses data to help clients understand and improve their customer experience, which, in turn, results in improved customer loyalty and additional revenue. Established nearly 30 years ago in the USA, the UK office is now in its 9th year and has enjoyed exceptional growth year on year. As a result, SMG is looking to grow the Client Insights team with the addition of a new Customer Insights Account Manager. Throughout its rapid growth, SMG has maintained an excellent company culture with a fun and collaborative environment. There are social events throughout the year, weekly fitness groups, and a well-stocked beer fridge for Friday afternoons!   The Customer Insights Account Manager role is extremely diverse and encompasses all aspects of the service that SMG delivers to clients. Responsible for project managing a portfolio of clients, Customer Insights Account Managers will be the main point of contact for all their projects and will be pivotal in the success of managing these relationships. As such, it is essential that applicants for this role have strong relationship building skills and the ability to manage both internal and external relationships with ease.    
Job ID
2021-1806
Country
United Kingdom

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.