Job Listings


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results

US-MO-Kansas City
3 weeks ago

SMG is seeking an outgoing and creative Executive Assistant to support multiple VP Sales Executives. If you are a dynamic and independent individual looking for a unique, multi-faceted career opportunity in a fun industry with a growing business, we want you to join our team!

Job ID
2017-1345
United States
US-TN-Nashville
3 weeks ago

In case you missed it, SMG, a Market Research and Consulting firm, recently made headlines with the acquisition of Nashville-based Catalyst Healthcare Research (CHR). SMG prides itself on being a strategic partner, and while that typically means delivering technology and insights that lead to more informed initiatives for our clients, we strive to be transparent about our own strategies, too.

We are looking to hire a Data Entry Specialist Intern. The candidate must be able to work at our Nashville office and be able to work during the current 2017 Fall Semester, at least 15 – 30 hours every week during our regular business hours (8:00-5:00 PM CST). The position is available ASAP. 

The focus of this position is performing data entry of confidential healthcare information, maintaining tracking spreadsheets and documents, performing basic coding and supporting monthly data transfers. Additional research assistant type tasks may be assigned.

 

 

Job ID
2017-1343
United States
US-MO-Kansas City
2 weeks ago

Sales Intern

 

SMG (Service Management Group) partners with more than 450 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.

 

Job ID
2017-1337
United States
US-MO-Kansas City
1 month ago

Want to gain experience in the Human Resources field? We are looking for an intern to support our Human Resources team approximately 20 hours a week.

 

Job ID
2017-1323
United States
UK-Hertfordshire-St. Albans
3 weeks ago

Service Management Group (SMG) is a leader in providing customer and employee satisfaction and loyalty information to multiunit restaurant, retail, and service companies. We help many of the best known brands in the world understand their most valuable resources: their employees and customers.

 

The Associate Research Analyst plays an integral role in the insight we deliver. The Associate Research Analyst conducts statistical analysis, assesses findings, reports results with the goal of providing actionable information to SMG clients.

 

Job ID
2017-1318
United Kingdom
US-MO-Kansas City
2 months ago

We’re seeking a collaborative, out-of-the-box thinker to join our rockstar marketing team. Our Marketing Operations Analyst position is brand new, which means you’ll help guide our team in scaling our efforts through technical execution and data analysis. You’ll be knee-deep in Marketo and Microsoft Dynamics CRM—and have a hand in the initiatives that help grow our business.

This position will report to the Associate Director of Marketing and serve as the foundation on which all marketing performance reporting is built—including data modeling, ad hoc reporting, and ROI measurement. Your key function will be to live and breathe the data that moves between Marketo, Microsoft Dynamics CRM, and Google Analytics—ensuring it is flowing between all platforms, generating key metrics, and building strategies to scale our marketing effectiveness.

You must eat, sleep, and breathe data (especially Microsoft CRM, Marketo, and Google Analytics) to be successful in this role.

 

 

 

Job ID
2017-1315
United States
US-MO-Kansas City
2 months ago

Who we want:

SMG is looking to add a dynamic and organized Product Marketing Specialist to our growing Marketing team. This role will help drive awareness and adoption of SMG’s products and technologies (think stuff like video surveys, mobile reporting apps, + more). This role reports to the Sr. Manager of Product Marketing and will manage the development of our product campaigns. You’ll be steering the vision that inspires internal teams, current clients, and prospects to learn more about the technologies and products SMG works hard to build.

If you have mad marketing skills, are fluent in technology speak, and know how to get things done on time and under budget—this is the role for you.

Job ID
2017-1311
United States
US-MO-Kansas City
4 weeks ago

SMG (Service Management Group) partners with more than 400 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.

 

If you are a dynamic and independent individual looking for a unique, multi-faceted career opportunity in a fun industry with a growing business, join our Client Services team at Service Management Group, Inc. (SMG)! We are seeking an outgoing and creative  Account Manager to serve as the main contact for restaurant and retail clients who rely on us to gather useful data, reveal actionable insights and drive profitable change. You will coordinate and manage multiple, simultaneous data consulting projects, tap into resources to make sure projects are executed smoothly and build client relationships to be seen as a partner, not a vendor. You will learn about your clients’ business structures and strategies, and leverage SMG’s tools, including transaction-based surveys, to gather information about the customer experience in your clients’ locations and leverage that data to make business-changing recommendations.

Job ID
2017-1309
United States
US-MO-Kansas City
1 month ago

With our rapid growth, we are seeking a talented in-house recruiter to drive talent acquisition! This motivated individual will be responsible for sourcing and attracting top talent to join our team.  The in-house recruiter works independently and functions efficiently and effectively in a fast paced environment to source and close multiple positions with competing priorities and deadlines.  The recruiter will work closely with the VP, Client Insights to determine talent needs and recruiting strategies.

Job ID
2017-1296
United States
US-MO-Kansas City
3 months ago

 

Who we are:

SMG (Service Management Group) partners with more than 400 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.

 

About this position:

We are looking for a Bilingual Account Analyst in English/Spanish and who wants to learn and grow within our organization. The Account Analyst is a critical member of our client services team that interacts directly with clients to implement and support customer and employee experience management programs.

 

The ideal Account Analyst candidate is extremely organized, excels at time management and balancing multiple priorities, is able to work across multiple departments to coordinate and manage projects in a dynamic environment, focuses on the details, and is able to build strong relationships with clients. We want an Account Analyst who already demonstrates client management expertise and is hoping to gain research and consulting skills in an energetic environment. With daily client contact, our Account Analysts have the chance to impact what happens in our clients’ locations.

 

 

Job ID
2017-1293
United States
US-MO-Kansas City
2 months ago

Are you looking to join a progressive, forward-thinking company, built on technology and customer insights, that operates in an exciting and fast-paced environment? SMG (Service Management Group) partners with more than 400 brands globally improving customer and employee experiences, through our technology and insights, in analyzing over 200 million surveys annually, across 130 countries.

 

SMG is seeking a top-performing Sales Executive (Customer Engagement Manager) to play an integral part in accelerating SMG’s growth through initiating, developing and closing new client partnerships.

Job ID
2017-1276
United States
US-MO-Kansas City
6 days ago

Are you looking to join a progressive, forward-thinking company, built on technology and customer insights, that operates in an exciting and fast-paced environment? SMG (Service Management Group) partners with more than 400 brands globally improving customer and employee experiences, through our technology and insights, in analyzing over 200 million surveys annually, across 130 countries.

 

SMG is seeking a top-performing Sr. Sales Executive (Customer Engagement Director) to play an integral part in accelerating SMG’s growth through initiating, developing and closing new client partnerships.

Job ID
2017-1263
United States
US-MO-Kansas City
2 months ago

We are looking for an Associate Software Engineer. Under the guidance of a software engineer or senior engineer, the associate software engineer will use tools, languages, coding standards and best practices to develop new product features and maintain year over year product functionality and enhancements.  You will create and execute unit tests and addresses defects.

Job ID
2017-1201
United States
US-MO-Kansas City
2 weeks ago

If you are a dynamic and independent individual looking for a unique, multi-faceted career opportunity in a fun industry with a growing business, join our Client Services team at Service Management Group, Inc. (SMG)! We are seeking an outgoing and entrepreneurial Director, Client Insights to manage a team that serves restaurant and retail clients who rely on us to gather useful data, reveal actionable insights and drive profitable change. As a Director, Client Insights with SMG, you will tap into resources to make sure projects are executed smoothly and build client relationships to be seen as a true business partner. You will learn about your clients’ business structures and strategies, and leverage SMG’s tools to manage your team and clients as you see fit, with the support of our larger framework.

Job ID
2017-1193
United States
US-MO-Kansas City
3 weeks ago

 

SMG is searching for a Technical Team Lead who manages, coaches, and participates in development on engineering teams within the Operations department.  You will manage processes and procedures across teams including documentation and data verification controls.  Execute and enforce consistent processes for new development and day-to-day operations.  Act as a senior technical mentor within the team. Develop and maintain agile plans, including resource assignments, risks, and issues.

 

SMG (Service Management Group) partners with more than 450 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.

Job ID
2016-1163
United States
US-MO-Kansas City
3 weeks ago

We are looking for a Technical Architect!

 

SMG (Service Management Group) partners with more than 450 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.

Job ID
2015-1046
United States

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.