Job Listings

Who is SMG?   When brands want to know if they’re delivering on customer + employee expectations, they talk to us. SMG helps organizations act on feedback to drive loyalty and improve their business. That’s because our unique software with a service (SwaS) approach sets us apart from the software as a service (SaaS) model offered by most experience management companies. Our clients don’t just get powerful platform technology that measures experience feedback—they get ongoing, full-service support through SMG’s differentiated professional services and insights.   We are hiring a Director, Client Insight Consultant to help clients remain competitive by uncovering actionable insights for Executive teams to improve the experience and change the business.  They are knowledgeable about the CX space, with in-depth experience consuming and interpreting large data sets, crafting, and delivering insights to executive audiences and strong ability to persuade and inspire action.    SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.   

Who is SMG?   When brands want to know if they’re delivering on customer + employee expectations, they talk to us. SMG helps organizations act on feedback to drive loyalty and improve their business. That’s because our unique software with a service (SwaS) approach sets us apart from the software as a service (SaaS) model offered by most experience management companies. Our clients don’t just get powerful platform technology that measures experience feedback—they get ongoing, full-service support through SMG’s differentiated professional services. T   We are hiring a Director, Client Success Consultant to help clients remain competitive by solving transformative XM challenges for Executive teams. They are knowledgeable in XM best practices and demonstrate thought leadership through a recommended multi-year XM maturity strategy which leads to business change and better business outcomes.   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success. 

Who is SMG?   When brands want to know if they’re delivering on brand, customer + employee expectations, they talk to us. SMG helps organizations act on feedback to drive loyalty and improve their business. That’s because our unique software with a service (SwaS) approach sets us apart from the software as a service (SaaS) model offered by most experience management companies. Our clients don’t just get powerful platform technology that measures experience feedback—they get ongoing, full-service support through SMG’s differentiated professional services. That’s where you come in!   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success. 

SMG is a leader in the Customer Experience (CX) industry, helping the world’s largest and most innovative brands deliver better experiences to their millions of customers across the globe.   With our recent growth equity investment, we’re accelerating new product innovation — moving quickly and taking risks like a startup, but within a healthy, established business. Our new CPO and CTO have broad experience in VC-backed startups and care deeply about making beautiful products.   We empower our product teams to solve hard problems in a way our customers will love, yet work for our business, by teaming Product Managers with User Experience and Engineering professionals to create a cross-functional and durable team.   Our Product Manager must contribute the product team a solid knowledge of the various constraints of the business that can come from across the organization – marketing, sales, client management, finance, legal and privacy.  The product manager must also closely collaborate with these areas and their team to discover effective solutions and then deliver those solutions to the market.   We are looking for a Sr. Product Manager to help us deliver on a state-of-the-art AI driven analytics product that takes in guest feedback and delivers meaningful insights to our client.  The ideal candidate will have a background in analytics, mathematics or data science.  Our AI model is the basis of groundbreaking work to change the way customer experiences are obtained and delivered to our core client base of restaurant and retail concepts.

Who is SMG? When brands want to know if they’re delivering on customer + employee expectations, they talk to us. SMG helps organizations act on feedback to drive loyalty and improve their business. That’s because our unique software with a service (SwaS) approach sets us apart from the software as a service (SaaS) model offered by most experience management companies. Our clients don’t just get powerful platform technology that measures experience feedback—they get ongoing, full-service support through SMG’s differentiated professional services. That’s where you come in!   SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.    Who we want: SMG is looking to add an organized, detail-oriented, analytical Insights Manager to our Client organization team. This role is a critical member of the team that interacts with a team of Researchers to cull data and develop insights which clients can action on to drive business results.  You will have the lead role presenting and delivering presentations.  As well a partnering with product to influence how we extend insights through our tech platform. You’ll have the opportunity to build great client relationships, gain research and consulting skills, and make a real impact on the customer experience for big-name brands around the world.