Who is SMG?
When brands want to know if they’re delivering on customer + employee expectations, they talk to us. SMG helps organizations act on feedback to drive loyalty and improve their business. That’s because our unique software with a service (SwaS) approach sets us apart from the software as a service (SaaS) model offered by most experience management companies. Our clients don’t just get powerful platform technology that measures experience feedback—they get ongoing, full-service support through SMG’s differentiated professional services. T
We are hiring a Director, Client Success Consultant to help clients remain competitive by solving transformative XM challenges for Executive teams. They are knowledgeable in XM best practices and demonstrate thought leadership through a recommended multi-year XM maturity strategy which leads to business change and better business outcomes.
SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.
Client Success Consultant responsibilities:
Client Success Consultant Requirements: Our consultants are analytical and creative, leaders and collaborators. The following requirements are key to your success in this role:
Visit www.smg.com/careers to learn more about SMG and what it’s like to work here.