Service Management Group (SMG) is seeking an experienced Sr. Product Implementation Manager to support product development and launch activities and assist with the execution of the product vision by partnering with our software development teams to ensure the product goals are met. The successful candidate will be detail oriented, highly organized, possessing strong communication skills and the ability to serve demands from different internal teams concurrently.
The candidate we are looking for is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy. This position reports to the Director of Product Implementation.
SMG partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.