SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 70 million customer experiences in 125 countries and 29 languages for more than 200 brands. SMG is listed on the American Marketing Association's Honomichl Top 50 Market Research Firms.
We are looking for Associate User Experience Researcher to join our User Experience team and to work well with the UX Manager, UX Designers, Product Managers, Architects, Engineers and key stakeholders to develop and validate new concepts and designs for client-facing website and applications that meet client needs and ultimately drive future revenue growth for SMG. A strong customer focus and a drive to provide outstanding customer service are core values of SMG and should be characteristics of the successful UX Researcher.