• Director of Product Management

    Job Locations US-MO-Kansas City
    Posted Date 2 weeks ago(12/6/2018 5:37 PM)
    Job ID
    # of Openings
  • Overview

    We are looking for a Director of Product Management!


    Service Managment Group (SMG) is seeking an experienced Director of Product Management to manage the product lifecycle of SMG’s solutions, ranging from new product development to increasing the profitability of existing solutions. In order to be successful in this role, the ideal candidate will demonstrate a unique blend of leadership, creativity, business judgment, industry knowledge, and execution-oriented thinking.  The candidate we are looking for is passionate about building products that customers love.  You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

    This position reports to the Vice-President, Product Management


    • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
    • Drive the creation of an overarching long-term product strategy, including new product development and product enhancements
    • Advocate and market the solutions throughout the organization, customers, and partners
    • Maintain the product roadmap, define user personas for each solution, and create product documentation as needed
    • Develop requirements that will delight stakeholders, including customers, by rationalizing input from many different sources
    • Develop product pricing and positioning strategies
    • Scope and prioritize activities based on business and customer impact and build business cases to support prioritization of service and product features
    • Work closely with engineering teams to deliver with quick time-to-market and optimal resources
    • Track product and service performance against forecast, make recommendations to the business when gaps and/or opportunities are detected
    • Collaborate with product marketing to launch new solutions, including launch plan development, product positioning, customer presentations, go-to-market strategies, and sales education
    • Direct competitive and industry intelligence initiatives, partnering with Product Marketing and Client facing teams
    • Coach and develop a team of Product Managers and Product Analysts
    • Ensure team is executing SMG’s product discipline process to develop and roll out new products and product enhancements


    • Minimum of 5+ years of product management experience required and 2+ years managing a team
    • Proven track record of managing all aspects of a successful product throughout its lifecycle
    • Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
    • Comfortable with ambiguity and lack of clear definition and have the skills to define and make recommendations; a natural communicator; influencer and mobilizer in a cross-functional organization
    • Solid technical background with understanding and/or hands-on experience in software development and web technologies
    • Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
    • Skilled at working effectively with cross functional teams in a matrix organization
    • Excellent written and verbal communication and presentation skills
    • MBA/BA or MS/BS degree in Engineering or equivalent preferred


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