• Solution Analyst

    Job Locations US-MO-Kansas City
    Posted Date 2 months ago(9/20/2018 11:29 AM)
    Job ID
    2018-1463
    # of Openings
    1
    Category
    Client Services/Account Management
  • Overview

     

    We are seeking a Solution Analyst to serve as the technical expert on our Client Services teams. The Solution Analyst reports to the Director, Client Services and is responsible for a combination of business analysis, project management and quality control. The Solution Analyst leverages communication, analytical, technical, and problem-solving skills to help support the ongoing success of our projects.

    Responsibilities

     

    Primary Responsibilities

    • Leverage communication, analytical, technical, and problem-solving skills to help support the project development processes.
    • Elicit, analyze, specify, and validate the business needs of project stakeholders.
    • Gather requirements for product content and configurations.
    • Document product content and specs using internal tools.
    • Ensure that deliverables meet documented requirements, are high quality, and are completed on schedule or early.
    • Utilize internal tools to design surveys and reporting systems (web, database, and other).
    • Thoroughly understand the business needs the product is trying to meet and apply this understanding to guide testing.
    • Execute quality control tests to validate deliverables.
    • Collaborate with team members to ensure product and process quality.

    Qualifications

     

    Desired Skills & Experience

    • Bachelor’s degree with emphasis in Business, Systems Development, or related area or equivalent combination of education and work experience.
    • Project management/coordination expertise.
    • Proficiency with Microsoft Office Suite.
    • Extreme attention to detail and adherence to quality control processes.
    • Strong communication skills and ability to collaborate with team members.
    • Track record of successful process improvements.
    • May have technical knowledge at the code reading/debugging level, but not required.  

    Compensation and benefits are competitive and include the opportunity for an annual bonus. SMG offers an unmatched working environment in the heart of the Kansas City Crossroads Art District. Interested?

     

    What you need to do now:

    If you are interested in the Solution Analyst position, please apply online via

    https://careers-servicemgmtgroup.icims.com.

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