Service Management Group (SMG) is a global, technology-enabled experience measurement firm that helps multi-unit B2C and B2B brands listen better, act faster and outperform the competition. Using feedback and behavioral data, SMG uncovers customer and employee insights that help brands make improvements to increase loyalty and drive financial performance. https://www.smg.com/
SMG is looking for a Business Development Representative (internal title: Customer Engagement Analyst) to join our growing B2B marketing organization. This position reports to the Vice President of Marketing and will support pipeline creation for assigned industries through effective inbound lead management and outbound prospecting with a focus on generating qualified leads for sales discovery and conversion to pipeline. The role requires targeted research, calling and emailing to identify and qualify buyers in multi-unit restaurant, retail, healthcare and other relevant industries.
Success means qualifying leads for sales discovery that convert to pipeline and advance to closed bookings for SMG. The position will be based in SMG’s Kansas City headquarters.
The ideal candidate will have 1-3 years of business development, call center or direct marketing experience, preferably at a technology company, with proven ability to consistently deliver qualified leads for sales discovery that convert to pipeline and advance to closed bookings