• Account Administrator

    Job Locations US-TN-Nashville
    Posted Date 1 week ago(6/8/2018 12:55 PM)
    Job ID
    # of Openings
    Client Services/Account Management
  • Overview

    Who we want:

    SMG is looking to add an organized, detail-oriented Account Administrator to our Client Insights team.

    In case you missed it, SMG, a Market Research and Consulting firm, recently made headlines with the acquisition of Nashville-based Catalyst Healthcare Research (CHR). SMG prides itself on being a strategic partner, and while that typically means delivering technology and insights that lead to more informed initiatives for our clients, we strive to be transparent about our own strategies, too.

    We are looking to hire an Account Administrator in our Nashville office. This role will help fulfill the needs of your team’s clients, as well as the internal account team assigned to those clients. A successful Account Administrator should provide outstanding customer service and seek to establish SMG as a true business partner rather than vendor. This entry-level position means you’ll have the opportunity to learn and grow into other roles within the organization—and build relationships with big-name clients and brands around the world.

    If you’re looking to advance your career, are extremely organized and service-oriented, and can multitask like a pro—this is the role for you.


    What you’ll do:

    The focus of this position is performing data entry of confidential healthcare information, assist project team in delivering insights that help our clients grow their business, ensure deliverables are good quality and timely, collaborate with internal resources to create those deliverables, respond to client requests, log all client calls and emails, participate in client conference calls.

    Essential Duties and Responsibilities include the following:

    • Complete the HIPAA Training Program and strictly adhere to HIPAA rules and regulations
    • Perform routine data entry tasks
    • Label, organize and file confidential data
    • Maintain and update tracking spreadsheets on a regular basis
    • Provide assistance in other project tasks as needed


    What you’ll need to succeed:

    • Bachelor’s degree
    • 1-2 years of relevant work experience is a plus
    • Proficiency in Microsoft Office suite
    • Excellent verbal and written communication skills
    • High volume Data Entry skills required
    • Ability to handle and work with confidential material
    • Ability to work independently
    • Ability to work collaboratively as a team member
    • Extreme attention to detail
    • Organized + flexible work style
    • Strong multi-tasking and creative problem-solving skill

    Why you want to work here:

    Visit us at https://www.smg.com/careers to learn more about SMG and what it’s like to work here.



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