• Product Manager

    Job Locations US-MO-Kansas City
    Posted Date 2 months ago(9/5/2018 4:07 PM)
    Job ID
    # of Openings
  • Overview

    Are you interested in an opportunity to demonstrate your Product Management expertise and hone your project development and implementation skills in an energetic work environment?  How about the chance to work with some of the top restaurant and retail companies in the world?  If you answered “yes,” Service Management Group (SMG) is the place for you! 


    We are looking for an experienced Product Manager to drive ongoing development of solutions to meet the customer experience measurement needs of our customers, while driving future revenue growth for SMG.  A strong customer focus and a drive to provide outstanding customer service are core values of SMG and should be characteristics of the successful Product Manager.


    • Work directly with clients and internal teams to define client need, product functions, research practices, operations/technology components and implement deliverables.
    • Proactively identify opportunities for product enhancements based on client needs, user feedback, and industry trends.
    • Write clear and concise user stories, prioritize development items, and coordinate schedules/milestones with UX and engineering teams. 
    • Manage external vendors who provide products or services which may be integrated with our own solutions.
    • Formulate, monitor, and respond to product analytics to ensure desired ongoing product performance.
    • Lead product efforts in development activities including daily stand-ups, grooming, planning and project status meetings.
    • Measure and analyze new and existing competitors in the customer experience technology space.
    • Provide expertise and support to project teams and senior management on product capabilities. 
    • Work with appropriate teams to drive business revenue and monetize new products and services within the product portfolio. 
    • Manage product sales funnel across clients and proactively engage potential clients in discussions about product expansion opportunities with Client Insights and Sales.
    • Communicate product timelines across internal teams timely and effectively. 
    • Develop implementation guides and product training for Sales, Marketing and Client Insights to ensure effective commercialization of new solutions.
    • Lead and direct R&D activity around new and improved processes and products.
    • Represent SMG at client presentations, internal training, and tradeshow association meetings to promote products.
    • Prepare results summaries and reports using Microsoft Excel, PowerPoint or other internal reporting solutions.


    • Minimum 5 years of experience in product management or product strategy function.
    • Bachelor’s degree.  (Master’s Degree Preferred)
    • Proven track record of managing and launching innovative software or web based products and features.
    • Propensity to think strategically and understand impacts to the big picture.
    • Analytical ability to derive actionable insights from large datasets.
    • Ability to drive revenue and user adoption for products and solutions.
    • Experience leading and influencing cross-functional teams to deliver results.
    • Excellent presentation, leadership, and interpersonal communications skills.
    • Ability to work under pressure, meet deadlines and handle multiple projects simultaneously.
    • Experience with the creation and management of solution timelines/expectations, product pricing and ROI, setting and managing client/vendor expectations.
    • Ability to prioritize and schedule own work based on competing demands of clients, team members and executive team.
    • Mobile web/native app product management experience a plus, including expertise in agile/scrum environments or using the following tools: JIRA, TFS, Aha!, Marketo, MS CRM



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