• User Experience Researcher

    Job Locations US-MO-Kansas City
    Posted Date 4 weeks ago(5/21/2018 9:57 AM)
    Job ID
    # of Openings
  • Overview

    SMG (Service Management Group) is looking for an experienced User Experience Researcher to join our User Experience team and to work well with the UX Manager, UX Designers, Product Managers, Architects, Engineers and key stakeholders to develop and validate new concepts and designs for client-facing website and applications that meet client needs and ultimately drive future revenue growth for SMG.  A strong customer focus and a drive to provide outstanding customer service are core values of SMG and should be characteristics of the successful UX Researcher.


    SMG partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.



    • Employ a variety of qualitative and quantitative research methods including, but not limited to:
      • Stakeholder interviews, both internal and external
      • Feedback sessions
      • Direct observation
      • Usability testing
      • Journey mapping
      • Persona development
      • Task analysis
      • User stories
    • Analyze and synthesize findings from research into key insights for UX and Product teams
    • Partner with product, client insights, marketing, and engineering colleagues throughout the research and design process
    • Ability to manage multiple, simultaneous research efforts
    • Previous experience working on enterprise products


    • Firm understanding of user experience design processes and principles
    • 3-5 years of experience in a User Experience Researcher role
    • BA/BS degree in Psychology, Human Factors, Cognitive Science, Human-Computer Interaction or other related fields or equivalent practical experience
    • Experience working with Agile software teams
    • Strong communication skills with the ability to interview and understand stakeholder’s needs
    • Excellent oral and written communication and presentation skills
    • Ability to prioritize and schedule own work based on competing demands of clients and team members
    • Strong interpersonal skills and the ability to build rapport with clients and team members
    • Willingness to travel (5% or less)
    • Proficiency in the MS Office Suite
    • Experience with Design Sprints is a plus

    Compensation and benefits are competitive and include the opportunity for an annual bonus. SMG offers an unmatched working environment in the heart of the Kansas City Crossroads Art District. Interested? Please apply directly.


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