SMG (Service Management Group) is looking for an experienced User Experience Researcher to join our User Experience team and to work well with the UX Manager, UX Designers, Product Managers, Architects, Engineers and key stakeholders to develop and validate new concepts and designs for client-facing website and applications that meet client needs and ultimately drive future revenue growth for SMG. A strong customer focus and a drive to provide outstanding customer service are core values of SMG and should be characteristics of the successful UX Researcher.
SMG partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.
Compensation and benefits are competitive and include the opportunity for an annual bonus. SMG offers an unmatched working environment in the heart of the Kansas City Crossroads Art District. Interested? Please apply directly.