Who we want:
SMG is looking to add a dynamic, outgoing, and creative Bilingual Account Manager in English/Spanish to our Client Insights team. This role is the main contact for clients who rely on us to help them deliver exceptional experiences that drive customer loyalty and revenue growth. You’ll coordinate and manage multiple projects, build and deliver insights presentations, ensure projects are executed smoothly, establish our team as a true business partner rather than a vendor, and solve problems with data. Clients will trust you to learn the ins and outs of every aspect of their business so they can learn how best to serve their customers.
If you’re a skilled presenter, have great relationship-building and analytical skills, are detail-oriented, love finding stories in complex sets of data, and want to deliver real business-changing results to brands around the world—this is the role for you.
Visit https://www.smg.com/careers/client-insights to learn more about the Client Insights team at SMG.
What you can expect in this role:
Client relationships: Monitor the “big picture” of our clients’ programs, set and manage client expectations, assess and adjust the details as necessary to ensure program success
Project management: Oversee project deliverable quality, align internal resources to meet project objectives, ensure timeliness of deliverables, and track project financials
Analysis + insights: establish a client research agenda, coordinate research efforts, and develop storytelling presentations that make sense of complex datasets, deliver presentations to client executives.
What you’ll need to succeed:
At least 4 years of experience working on multiple projects at once—including vendor-side work, client and account management, information or data management, etc.
Fluent in Spanish (speaking, reading, and writing)
Intermediate to advanced proficiency in Microsoft Office (Excel + PowerPoint)
Excellent verbal and written communication skills
Organized + flexible work style
Strong multi-tasking and creative problem-solving skills
Ability to analyze data and translate numbers into concrete, consultative advice
Experience navigating technical solutions
Ability to travel 15–20% of the time
Consulting or experience building relationships with C-level employees + working with restaurants or retailers is a plusTranslate documents into Spanish, as needed
Visit www.smg.com/careers to learn more about SMG and what it’s like to work here.