• Program Manager - Temporary Employee

    Job Locations US-MO-Kansas City
    Posted Date 1 month ago(4/20/2018 12:00 PM)
    Job ID
    # of Openings
  • Overview

    We are looking for a Program Manager temporary employee (6-9 months) to assist on our Social Review Program. This role involves learning the aspects of product management, data integrity and assisting on various related initiatives. 


    SMG (Service Management Group) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.


    • Ensure data integrity of social review program
    • Research URLs for social reviews
    • Respond to requests and issues reported through help desk
    • Utilize mapping tools to geo-locate points of interest
    • Perform customer follow-up to ensure best possible customer support experience
    • Evaluate internal tools related to data acquisition
    • Assist with eCard fulfillment program
    • Own and actively monitor progress on requested tasks
    • Assist the solutions team in completing client requests


    A successful candidate should be working toward or have completed their undergraduate or graduate degree Business, Management, Communications, Marketing or a related field of study or experience, as well as demonstrate the following: 

    • Acute attention to detail
    • Ability to multitask
    • Eagerness to take on new projects
    • Customer-service oriented 
    • Strong time management, prioritization and organizational skills
    • Good interpersonal, oral and written communication skills
    • Strong analytical and problem-solving skills
    • Ability to work in a team environment while being capable of learning independently
    • Passion for improving processes
    • 32 to 40 hours a week  

    If you are a flexible, hardworking, intelligent person who enjoys work in a varied, informal, fast-paced environment, this job is for you. Interested?  Please apply online via https://careers-servicemgmtgroup.icims.com.


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