• Desktop Support Technician

    Job Locations US-MO-Kansas City
    Posted Date 3 weeks ago(4/4/2018 3:51 PM)
    Job ID
    2018-1406
    # of Openings
    1
    Category
    Engineering
  • Overview

    Desktop Support Technician

    Service Management Group (SMG) is looking for a Desktop Support Technician to join our infrastructure team to support employees at our Kansas City headquarters, and four branch offices around the world. The ideal candidate will possess a strong work ethic, be highly organized and detailed in their work, have appropriate interpersonal skills, and communicate appropriately to both end users and senior leadership.

    Responsibilities

    • Providing first and second line support, responding to PC support issues submitted by SMG employees. Support may be provided in person, over phone, email, chat, or ticketing system
    • Ability to prioritize, multitask and be detailed in their work
    • PC and account setup for new SMG employees, and refresh/migration of hardware on a fixed cycle
    • Create and update documentation and follow standard operating procedures
    • Working with Network and System Administrators where cross-team collaboration is required
    • Be motivated to expand their skill set as SMG’s technology platform expands
    • Work independently, and as part of a team
    • Other duties outlined by the Director, Network & Infrastructure.

    Qualifications

    Technical Requirements:

    • Moderate experience supporting Windows 7, 8 and 10 in a hands-on business environment
    • Experience supporting Microsoft Office
    • Basic Active Directory experience
    • Ability to track assets and manage PC refresh cycles
    • Support IOS and Android devices
    • Ability to lift 50 lbs
    • Ability to periodically work after hours

    Additional Requirements include:

    • Associates degree or equivalent work experience or certification
    • Minimum of 3 years’ work experience in a Desktop Support role

    Preferred experience:

    • Moderate Active Directory experience
    • Experience with Microsoft Exchange and/or Office 365
    • Experience with Dell/Quest KACE
    • Experience with MacBook Pro laptops and/or JAMF
    • Knowledge of audio/video hardware including projectors
    • Basic understanding of network concepts and enterprise wireless configuration on end-user hardware
    • Working in a multi-office environment

     

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