SMG (Service Management Group) partners with more than 400 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.
If you are a dynamic and independent individual looking for a unique, multi-faceted career opportunity in a fun industry with a growing business, join our Client Services team at Service Management Group, Inc. (SMG)! We are seeking an outgoing and creative Account Manager to serve as the main contact for restaurant and retail clients who rely on us to gather useful data, reveal actionable insights and drive profitable change. You will coordinate and manage multiple, simultaneous data consulting projects, tap into resources to make sure projects are executed smoothly and build client relationships to be seen as a partner, not a vendor. You will learn about your clients’ business structures and strategies, and leverage SMG’s tools, including transaction-based surveys, to gather information about the customer experience in your clients’ locations and leverage that data to make business-changing recommendations.
As an Account Manager, you will monitor the project “big picture” while setting and managing client expectations, allowing you to manage the details necessary to keep your projects moving forward. You will establish a research agenda for your clients, coordinate research efforts, develop insights and actionable presentation content, and deliver presentations to client executives. In addition, you will monitor project deliverable quality, align internal resources to meet project objectives, ensure that deliverables are on time or early, and monitor project financials.
As an Account Manager, you must possess exceptional time management, organizational and multi-tasking skills as well as superb communication and people skills. Our ideal Account Manager is a detail-oriented team player who can hit the ground running, enjoys looking for the “story” in the data, knows when to tap relevant resources for needed information, and can build strong relationships with clients they only see in person a few times per year. You must also have superb analytical and presentation skills and be willing to ask questions to do things right the first time.
Additional requirements for the Account Manager include:
Teamwork has become a buzzword in the business world today, but it goes beyond that at SMG. In fact, you rarely hear the word “teamwork” because it’s engrained in everything we do. To deliver the caliber of insights that SMG is known for, we maintain an “all hands on deck” mentality that goes beyond the meeting room. Some of the best ideas come from collaboration while preparing for Corporate Challenge, supporting our favorite charities, or hanging out at a Crossroads First Friday party. We do our best to promote from within and provide opportunities to grow our professional skills. We understand that happy employees mean happy clients and that our people are our greatest assets.
Additional benefits for the Project Manager include:
To learn more about SMG, you can visit our website at www.smg.com/careers