SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 70 million customer experiences in 125 countries and 29 languages for more than 200 brands. SMG is listed on the American Marketing Association's Honomichl Top 50 Market Research Firms
We are seeking an Associate Business Analyst to serve as the technical expert on our Client Services teams. They will report to the Director, Client Services and will be responsible for a combination of business analysis, project management and quality control. The Associate Business Analyst leverages communication, analytical, technical, and problem-solving skills to help support the ongoing success of our projects.
Desired Skills & Experience
Compensation and benefits are competitive and include the opportunity for an annual bonus. SMG offers an unmatched working environment in the heart of the Kansas City Crossroads Art District. Interested? Please apply online to https://careers-servicemgmtgroup.icims.com.
SMG (Service Management Group) partners with more than 450 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.