SMG (Service Management Group) partners with over 350 brands to create 5-star human experiences that drive loyalty and profitable sales. SMG’s holistic approach differentiates through state-of-the-art measurement, technology, and insights that help clients listen, understand, and act. Strategic solutions include Customer Experience Measurement, Employee Engagement, OmniView Feedback, Social Monitoring + Publishing, and Brand Research. SMG is an AMA Top 50 research firm with a global footprint—evaluating over 150 million surveys annually, in 50 languages across 130 countries.
SMG develops the algorithms, software systems, and visualizations to deliver timely, actionable location-based business intelligence to a growing list of national and regional brands. We maintain one of the largest consumer survey datasets in the world and generate actionable insights from the data that impact many top national and international consumer brands.
The Associate Product Manager works to ensure that our products meet the needs of our clients and the desired business goals. This roles assists with the execution of the product vision and partners with our software development, UX teams to ensure we build the right solutions.