Bilingual Account Analyst- English/Spanish

US-MO-Kansas City
3 months ago
Job ID
2017-1293
# of Openings
1
Category
Client Services/Account Management

Overview

 

Who we are:

SMG (Service Management Group) partners with more than 400 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.

 

About this position:

We are looking for a Bilingual Account Analyst in English/Spanish and who wants to learn and grow within our organization. The Account Analyst is a critical member of our client services team that interacts directly with clients to implement and support customer and employee experience management programs.

 

The ideal Account Analyst candidate is extremely organized, excels at time management and balancing multiple priorities, is able to work across multiple departments to coordinate and manage projects in a dynamic environment, focuses on the details, and is able to build strong relationships with clients. We want an Account Analyst who already demonstrates client management expertise and is hoping to gain research and consulting skills in an energetic environment. With daily client contact, our Account Analysts have the chance to impact what happens in our clients’ locations.

 

 

Responsibilities

SMG’s Account Analyst will:

  • Work with multiple Account Managers across a variety of clients to develop, implement, and maintain long-term customer satisfaction tracking studies
  • Assist with customer service help lines—answering client questions, providing education/training regarding the programs we manage, etc.
  • Interact with clients via phone, email, and in person and provide outstanding customer service
  • Help create presentations for client meetings
  • Translate documents into Spanish, as needed

Qualifications

What we’re looking for:

Qualified Applicants should have:

  • 1–4 years of relevant experience
  • Bachelor’s degree
  • Proficiency in Microsoft Office programs
  • Willingness to travel 10–15%
  • Experience with a consulting firm, market research company, or other service-based organization is a definite plus
  • Fluent in Spanish (speaking, reading, and writing)

 

Why you want to work with us:

SMG is recognized by the Honomichl Report as a Top 50 Market Research Firm. But SMG is about more than research and consulting—it’s also a great place to work. With a casual dress code, jeans are the norm for our employees. And our headquarters isn’t like a typical corporate suite: there are no office doors, executives sit with their teams, and even dogs are allowed (on certain days of the week). In a company of our size, employees have the opportunity to impact our success in a visible way and be recognized for their talent and commitment—and that’s something we celebrate.

 

The Kansas City area offers great quality of life at an affordable price, and SMG offers an unmatched working environment in the heart of the Kansas City Crossroads Art District.

 

 

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