Account Analyst

Job Locations US-MO-Kansas City
Posted Date 2 months ago(1/2/2018 11:56 AM)
Job ID
# of Openings
Client Services/Account Management



Who we are:

SMG (Service Management Group) partners with more than 400 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.


About this position:

We are looking for a Bilingual Account Manager in English/Spanish and who wants to learn and grow within our organization. The Account Manager is a critical member of our client services team that interacts directly with clients to implement and support customer and employee experience management programs.


The ideal Account Manager candidate is extremely organized, excels at time management and balancing multiple priorities, is able to work across multiple departments to coordinate and manage projects in a dynamic environment, focuses on the details, and is able to build strong relationships with clients. We want an Account Manager who already demonstrates client management expertise and is hoping to gain research and consulting skills in an energetic environment. With daily client contact, our Account Managers impact what happens in our clients’ locations.




SMG’s Account Manager will:

  • Work with multiple Sr. Account Managers/Analysts across a variety of clients to develop, implement, and maintain long-term customer satisfaction tracking studies.
  • Interact with clients via phone, email, and in person and provide outstanding customer service.
  • You must also have superb analytical and presentation skills and be willing to ask questions to do things right the first time.
  • Translate documents into Spanish, as needed


What we’re looking for:

Qualified Applicants should have:

  • At least 2 - 4 years of experience working on multiple projects at once, including vendor-side work, client/account management and/or information/data management; consulting experience is a plus!
  • Bachelor’s degree
  • Proficiency in Microsoft Office programs
  • Willingness to travel 15–20%
  • Experience with a consulting firm, market research company, or other service-based organization is a definite plus
  • Fluent in Spanish (speaking, reading, and writing)


Why you want to work with us:

SMG is recognized by the Honomichl Report as a Top 50 Market Research Firm. But SMG is about more than research and consulting—it’s also a great place to work. With a casual dress code, jeans are the norm for our employees. And our headquarters isn’t like a typical corporate suite: there are no office doors, executives sit with their teams, and even dogs are allowed (on certain days of the week). In a company of our size, employees have the opportunity to impact our success in a visible way and be recognized for their talent and commitment—and that’s something we celebrate.


The Kansas City area offers great quality of life at an affordable price, and SMG offers an unmatched working environment in the heart of the Kansas City Crossroads Art District.




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