If you are a dynamic and independent individual looking for a unique, multi-faceted career opportunity in a fun industry with a growing business, join our Client Services team at Service Management Group, Inc. (SMG)! We are seeking an outgoing and entrepreneurial Director, Client Insights to manage a team that serves restaurant and retail clients who rely on us to gather useful data, reveal actionable insights and drive profitable change. As a Director, Client Insights with SMG, you will tap into resources to make sure projects are executed smoothly and build client relationships to be seen as a true business partner. You will learn about your clients’ business structures and strategies, and leverage SMG’s tools to manage your team and clients as you see fit, with the support of our larger framework.
You will lead and provide vision to a cross-functional team of Account Managers, Research Analysts and Operations personnel across a variety of clients and deliverables. You will also drive creative, long-term client solutions that add value and profitability, inspire team accountability to ensure that deliverables meet and exceed client expectations, and nurture relationships across our departments to align internal resources that support SMG’s objectives.
Additional responsibilities of the Director, Client Insights include:
As a Director, Client Insights with SMG, you must possess exceptional time management, organizational and multi-tasking skills as well as superb communication and people skills. Our ideal Director, Client Insights is a creative and inclusive leader who can build credible relationships with clients at various levels within an organization, especially at the executive level, and can communicate complex, business-outcome focused information to multiple audiences in a clear and engaging way. You must also have superb analytical and presentation skills and be able to motivate and drive superb performance in your team to develop value-added client solutions.
Additional requirements for the Director, Client Insights include:
Teamwork has become a buzzword in the business world today, but it goes beyond that at SMG. In fact, you rarely hear the word “teamwork” because it’s engrained in everything we do. To deliver the caliber of insights that SMG is known for, we maintain an “all hands on deck” mentality that goes beyond the meeting room. Some of the best ideas come from collaboration while preparing for Corporate Challenge, supporting our favorite charities or hanging out at a Crossroads First Friday party. We do our best to promote from within and provide opportunities to grow our professional skills. We understand that happy employees mean happy clients and that our people are our greatest assets.
Additional benefits include:
SMG (Service Management Group) partners with more than 400 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.
If you are interested, you can apply online via