SMG is searching for a Technical Team Lead who manages, coaches, and participates in development on engineering teams within the Operations department. You will manage processes and procedures across teams including documentation and data verification controls. Execute and enforce consistent processes for new development and day-to-day operations. Act as a senior technical mentor within the team. Develop and maintain agile plans, including resource assignments, risks, and issues.
SMG (Service Management Group) partners with more than 450 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.